Schedule Coordinator - Taranaki

About the Company At IDEA Services, we are dedicated to supporting adults with intellectual disabilities, enabling them to live independently and enjoy active participation in their communities. As New Zealand's largest service provider in this sector, we operate with a strong commitment to ensuring that individuals with intellectual disabilities lead fulfilling lives and are valued members of society. We are proud to be an accredited Immigration AEWV employer. About the Role We are currently seeking a full-time Schedule Coordinator to join our dynamic and supportive team. In this role, you will be instrumental in ensuring smooth operations by effectively managing staff schedules. This position offers a starting salary of $23.84 per hour and provides an opportunity to make a meaningful difference in the lives of those we support. Your primary responsibilities will include: Building Strong Relationships: You will establish and nurture trust with Support Workers and Service Managers to ensure effective roster coordination. Efficient Communication: Engaging in regular phone interactions with Support Workers will be essential for managing rosters and addressing any short-notice sick leave requirements. Adaptability in High-Pressure Situations: You will demonstrate creative problem-solving skills, resilience, and composure to meet deliverables amidst unforeseen challenges, ensuring uninterrupted services for the individuals we support. Requirements To be successful in this role, you will bring the following: - Previous scheduling or rostering experience is desirable but not required; full training will be provided. - Excellent verbal and written communication skills, along with a professional telephone manner. - Experience in conflict management, with the ability to reach quick resolutions. - Strong multitasking abilities and the capacity to manage shifting demands while maintaining steady performance. - Creative problem-solving skills, with a knack for improvising practical solutions when plans are disrupted. - Proficiency with computer systems, including the Microsoft Office suite, and the ability to learn new systems quickly. Benefits Joining our established not-for-profit organization means you will have the opportunity to make a significant impact on the lives of individuals with intellectual disabilities in our community. You will experience a collaborative and inclusive culture that prioritizes the wellbeing of our team members. Our energetic environment fosters joy in our work and a sense of camaraderie among colleagues. You will receive continuous support from both management and the broader organization, as we are committed to your growth and development. Many of our Schedule Coordinators have successfully advanced to other roles within our organization. How to Apply To apply, please submit your application online by selecting the 'Apply' button. As part of the recruitment process, you will need to provide an up-to-date CV and a cover letter outlining your previous experience and motivation for applying. If you have any questions about the application process, please reach out to us at recruitment@ihc.org.nz. The IHC Group is committed to Te Tiriti o Waitangi and actively seeks a diverse applicant pool. We encourage candidates from all backgrounds to apply, as we value the different perspectives that diversity brings to our work. Please note that all applicants must have the legal right to work in New Zealand.