Ward Clerk | Hillmorton Health Campus

About the Company Health New Zealand | Te Whatu Ora is dedicated to establishing a health system that serves all New Zealanders, guided by the principles of Te Tiriti o Waitangi. We are committed to providing excellent healthcare and fostering a diverse and inclusive workforce that reflects the communities we serve. About the Role We are currently seeking an experienced Ward Clerk to join our Administration team at Te Awakura, Hillmorton Hospital. This is a full-time, permanent position, working 40 hours per week from Monday to Friday, 7:00 am to 3:30 pm. Te Awakura offers acute inpatient care for adults within our Mental Health system, and as a Ward Clerk, you will play a vital role in supporting our interdisciplinary staff. The ideal candidate will possess strong communication skills, a solid understanding of the English language, and proficiency in the Microsoft Office Suite. While experience in the mental health sector is desirable, it is not essential. A proven ability in customer service, as well as a flexible and proactive approach to various clerical functions, is crucial. We are looking for someone with a compassionate demeanor who can engage effectively with our patients and their families. As part of the Administration and Clerical Pay Equity Claim settlement, this role is classified under National Band 3 / Profile 3. For more information regarding the administration and clerical pay equity settlement, please refer to the PSA National Health Administration Collective Agreement on our website. Your responsibilities will include: - Performing general clerical and administrative tasks - Entering information into the patient management system - Answering phone calls and greeting visitors - Providing exceptional customer service - Maintaining accurate filing of clinical notes and patient files You will thrive in a fast-paced environment, continuously prioritizing your tasks as your day evolves. About You To be successful in this role, you will have: - Excellent interpersonal skills to communicate effectively with parents, their whānau, and Health NZ staff - Attention to detail - Strong organizational, time management, and problem-solving skills - Experience using a Patient Management System (desirable) - The ability to work under pressure and meet deadlines - The capability to quickly learn and adapt to new systems and technology - Intermediate skills in the Microsoft Office Suite (Word, Outlook, Excel) Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are committed to providing outstanding healthcare to the people of New Zealand. We value diversity and inclusivity within our workforce as it enhances our understanding of and service to the community. We encourage applications from Māori, Pacific, disabled, and rainbow communities. How to Apply If you are interested in this opportunity, please click "apply now." All applications must be submitted through our online careers portal. If you have any questions about the role, please reach out to Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz. We will review applications as they are received and may initiate the recruitment process before the closing date of this advertisement.