Call Centre Operator

Location: Wellington Regional Hospital and Hutt Hospital Contract: Permanent Full-Time - Rostered and Rotating About the Company Health New Zealand | Te Whatu Ora is committed to the principles of Te Tiriti o Waitangi and aims to serve all New Zealanders. We are focused on building a health system that emphasizes partnership, equity, sustainability, whanau-centered care, and excellence through integration and collaboration. About the Role The Patient Administration Service (PAS) encompasses our Call Centre, which serves as the first point of contact for all callers, whether they are internal or external. As a Call Centre Operator, your responsibilities will include managing incoming calls, addressing patient inquiries, handling paging and emergency alerts (777 and duress alarms), coordinating doctor rosters, managing swipe card access, and responding to technical queries. You will play a vital role within the wider Patient Administration Services team, collaborating closely with both clinical and non-clinical staff to enhance the patient experience. Additionally, you will undertake various administrative tasks that support our daily operations. The salary for this position ranges from $66,611 to $75,268. About the Team/Service Our team is characterized by diversity, a positive atmosphere, and a strong work ethic. We take pride in being part of the Patient Journey, where no two days are the same. The multi-skilled nature of our team adds to its uniqueness. Our Call Centre operates as a part of the broader Outpatient Administration Teams. We provide a high-quality, customer-focused telephone service to external and internal customers, including patients and their relatives. We also collaborate closely with Emergency Management to ensure effective communication and coordination during emergencies. Our team operates on a rostered and rotating basis, providing 24/7 coverage across both the Wellington and Hutt Valley sites. About You We are looking for candidates with the following qualifications: - Previous experience in a call centre environment with 24/7 coverage. - A strong sense of ownership, accountability, and responsibility in your role. - Ability to maintain patient and office confidentiality in accordance with the Privacy Act. - Proficient computer skills, along with excellent verbal and written communication abilities. - A customer-focused attitude and the capacity to multitask in a fast-paced environment. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we believe in "the weaving of wellness." We are dedicated to providing exceptional healthcare to the people of Aotearoa/New Zealand. Our employees are at the core of everything we do. We are committed to being good employers and fulfilling our equal employment opportunity obligations. We embrace diversity and welcome applications from all individuals, regardless of gender identity, age, ethnicity, sexual orientation, or disability. A diverse and inclusive workforce allows us to better understand and serve our community. We are a pro-equity health organization with a particular focus on Māori, Pacific Peoples, and the Disability Community. How to Apply To apply, please visit our online careers portal and click on "apply now." If you have any questions about the role, feel free to reach out via email at shelly.alexander@tewhatuora.govt.nz. We will review applications as they are received and may proceed with the recruitment process prior to the closing date of this advertisement.