Customer/Service Person

About the Company We are a leading provider in the hire industry, committed to delivering exceptional service and support to our customers. Our team thrives on collaboration and innovation, ensuring that our equipment is always ready for hire. We value our employees and are dedicated to their development and well-being. About the Role We are currently seeking a Customer/Service Person to join our team in Queenstown on a permanent, full-time basis. In this role, you will play a crucial part in ensuring our equipment is fit for hire, which is integral to our operations. You will assist customers both over the phone and in-branch, providing advice on the right tools and machinery for their projects. We believe in fostering talent and will support your training and development on the job. Therefore, prior industry experience is not necessary; what we value most is a positive, can-do attitude and a willingness to be a team player. What You'll Learn In this position, you will gain valuable skills, including: - Responding to phone inquiries and managing customer contracts - Advising customers on appropriate tools and machinery for various jobs - Servicing a diverse range of hire equipment - Ensuring safety for both yourself and our customers Requirements To be successful in this role, you will ideally possess the following: - A full driver's license (additional classes and endorsements are a plus) - Basic to intermediate computer skills - Availability to work on a rostered basis, as our branch operates six days a week - A positive, can-do attitude Benefits We offer a comprehensive benefits package that includes: - Ongoing training and development opportunities, including endorsements for forklifts, diggers, rollers, and scissors lifts - A supportive team-working environment - Free staff hire from our DIY fleet - An employer Kiwisaver contribution of 4%, which may increase to 6% based on length of service - Company-funded life insurance If you have any questions regarding this position, please feel free to reach out to our Branch Manager, Mel Webster, at 027 439 9926. To apply for this position, please visit our career page at http://www.hirepool.co.nz and enter the reference code: 6777113. We look forward to welcoming you to our team!