Hospitality Operation Manager

About the Company We are a premium vineyard restaurant and cellar door located in Warkworth, dedicated to providing exceptional culinary experiences and outstanding service to our guests. Our venue is known for its commitment to quality, a strong team culture, and a seamless integration of hospitality and wine. About the Role We are seeking an accomplished Hospitality Operations Manager to take charge of our daily operations. This role involves upholding service excellence while managing our venue's systems, people, and processes with confidence and consistency. As a leader, you will understand the significance of high-quality guest service and the importance of efficient systems, financial responsibility, and cultivating a strong team culture. A balance of hands-on service leadership and operational oversight will be essential to your success in this position. In this role, you will manage the Front of House team, which includes overseeing recruitment, onboarding, staff rosters, and wage control. You will also be responsible for cellar door engagement, ensuring compliance with regulations, managing POS and reservation systems, and maintaining stock and cost control. Collaboration with the Head Chef and marketing and events teams will be crucial to ensure the seamless execution of restaurant service, tastings, and functions. Wine knowledge and a genuine interest in furthering your education in this area will be advantageous. Requirements Key responsibilities for this position include: - KPI reporting and forecasting - Nurturing team culture and managing staff - Evolving the venue's vision and strategy - Planning and budgeting rosters - Maintaining standard operating procedures - Ensuring licensing and food safety compliance - Managing stock effectively Benefits We offer a competitive remuneration package that includes: - A base salary of $100,000 - $110,000 - A KPI-based performance bonus structure - Cellar door wine allocation - Relocation assistance considered for the right candidate - An opportunity to lead within a respected regional destination If you are a professional hospitality leader with strong operational capabilities and a passion for delivering an exceptional guest experience, we encourage you to apply now. For inquiries, please contact Issac at Issacc@pulsegroup.co.nz.