NZSL Team Lead

About the Company At Concentrix, we are dedicated to enhancing accessibility and inclusivity across Aotearoa through our partnership with NZ Relay. Our mission is to deliver services that empower the Deaf community, and we take pride in creating a team-oriented environment where everyone can thrive. About the Role We are currently seeking a NZSL Team Leader to oversee and inspire our team of NZSL Interpreting Agents. This full-time position offers hybrid working options, allowing for a balance between in-office and remote work. In this role, you will be responsible for ensuring exceptional service delivery while fostering a culturally responsive team atmosphere. As the NZSL Team Leader, you will manage daily operations, collaborate closely with the Deaf community, and prioritize team wellbeing. Working alongside the Deaf Quality & Promotions Advisor, you will ensure that our services are culturally competent and meet the needs of the community we serve. What You’ll Be Doing Lead and Inspire - Motivate and support the NZSL Interpreting Agents to meet performance and service standards. - Provide regular feedback, coaching, and recognition to team members. - Cultivate a positive, inclusive, and engaged team culture. Operational Excellence - Oversee daily workflow, including rostering and staffing coverage. - Manage unplanned leave impacts to maintain service continuity. - Monitor utilization, productivity, and performance metrics. - Support recruitment, onboarding, and team development initiatives. Quality, Compliance & Risk - Ensure compliance with contractual, security, and quality standards. - Manage attendance and conduct performance monitoring, providing support for disciplinary processes as needed. - Contribute to the delivery of cost-effective services. Stakeholder & Community Engagement - Build strong relationships with internal teams, clients, and community stakeholders. - Support outreach, promotional, and engagement activities. - Provide accurate reporting and operational insights to enhance service delivery. What You’ll Bring Essential - Leadership or supervisory experience. - Strong understanding of NZSL interpreting work and/or experience in the Deaf sector. - Confidence in managing performance, escalations, and operational challenges. - Excellent communication and organizational skills. - A genuine commitment to accessibility, inclusion, and culturally informed service delivery. Highly Desirable - Fluency in New Zealand Sign Language (NZSL). - Experience in rostering, workforce management, or service operations. - Knowledge of NZ Relay services and the needs of the Deaf community. - Proficiency in using digital tools, reporting systems, and content platforms. Benefits Joining Concentrix means making a meaningful impact in a vital, community-focused service. We offer a collaborative, inclusive, and purpose-driven work environment. Our hybrid working arrangements provide flexibility, and you will be supported by experienced leaders in a values-driven organization. If you are a calm, supportive, and culturally responsive leader with a passion for accessibility and people leadership, we invite you to apply. Help us shape the future of accessible communication in Aotearoa.