NZSL Team Lead

About the Company At Concentrix, we are dedicated to providing accessible and inclusive services across Aotearoa through our support for NZ Relay. We take pride in our commitment to championing accessibility and making a meaningful impact in our community. We are currently looking for a NZSL Team Leader to join our team in Auckland. About the Role As the NZSL Team Leader, you will be instrumental in overseeing daily operations while supporting and inspiring a team of NZSL Interpreting Agents. Your role will involve collaborating closely with the Deaf community, managing rostering, and promoting team wellbeing. You will partner with the Deaf Quality & Promotions Advisor to ensure cultural competency, service excellence, and strong engagement with the Deaf community. This position combines hands-on operational leadership with people management, user engagement, and stakeholder collaboration. What You’ll Be Doing Lead and Inspire In this role, you will motivate and support your team of NZSL Interpreting Agents to meet performance and service standards. You will provide regular feedback, performance coaching, and recognition, all while fostering a positive, inclusive, and engaged team culture. Operational Excellence You will oversee daily workflow, manage rostering and staffing coverage, and address unplanned leave impacts to ensure service continuity. Monitoring utilisation, productivity, and performance metrics will be essential, as will supporting recruitment, onboarding, and team development. Quality, Compliance & Risk It will be your responsibility to ensure compliance with contractual, security, and quality standards. You will manage attendance, conduct performance monitoring, and support disciplinary processes as necessary. Additionally, you will contribute to cost-effective service delivery. Stakeholder & Community Engagement Building strong relationships with internal teams, clients, and community stakeholders will be a key part of your role. You will support outreach, promotional, and engagement activities while providing accurate reporting and operational insights. What You’ll Bring Essential - Leadership or supervisory experience - Strong understanding of NZSL interpreting work and/or experience in the Deaf sector - Confidence in managing performance, escalations, and operational challenges - Excellent communication and organisational skills - A genuine commitment to accessibility, inclusion, and culturally informed service delivery Highly Desirable - Fluency in New Zealand Sign Language (NZSL) - Experience in rostering, workforce management, or service operations - Knowledge of NZ Relay services and Deaf community needs - Confidence in using digital tools, reporting systems, and content platforms Why Join Concentrix? Joining Concentrix means making a meaningful impact within an essential, community-focused service. We offer a collaborative, inclusive, and purpose-driven environment, along with flexibility through agreed hybrid working arrangements. You will be supported by experienced leaders within a values-driven organisation. If you are a supportive, calm, and culturally responsive leader with a passion for accessibility and people leadership, we would love to hear from you. Please apply now and help shape the future of accessible communication in Aotearoa.