Key Account Specialist

About the Company At Team Global Express, we are committed to connecting people and communities while driving eCommerce and moving New Zealand forward. Our mission is to become the most sustainable logistics leader in the country, earning our customers' trust through operational excellence. We pride ourselves on our extensive network and our collaborative approach, creating shared clarity and effective communication within our teams. About the Role We are seeking a proactive and customer-focused Key Account Specialist to join our high-performing team. In this role, you will serve as a vital link between our key customers and the broader organization. Your responsibilities will include providing operational updates, resolving queries, and keeping customers informed, all while maintaining a calm and professional demeanor. Key responsibilities will also include: - Building strong, professional relationships with key account customers and internal teams. - Utilizing tools such as Salesforce to track, investigate, and resolve service issues. - Identifying service trends and escalating recurring issues to promote continuous improvement. - Assisting with administrative tasks and contributing to operational efficiency projects. Requirements To be successful as a Key Account Specialist, you will need to bring a strong customer-first mindset, excellent communication skills, and a proactive approach to problem-solving. You will be someone who remains calm under pressure and works well in a collaborative environment, earning the trust of both your team and our customers. Additional qualifications include: - Experience in logistics or transport is preferred. - A minimum of 1-2 years of experience in a similar role. - Familiarity with Salesforce or Genesys Purecloud is beneficial. - Excellent attention to detail, particularly in data entry. - Strong time management skills and the ability to prioritize competing tasks. Benefits Joining our team means being part of an organization that values best practices and is eager to draw on your expertise. You will have the opportunity to make a meaningful impact while enjoying a supportive work environment. In addition to this, we offer: - Free staff car parking. - Access to an onsite cafeteria that provides freshly prepared hot meals every day at a subsidized rate. - Coverage of 80% of your medical bills up to $1500 per year through our staff welfare trust. - A national commitment to maintaining the highest standards in Health, Safety, and Environment (HSE). - Access to heavily discounted holiday homes throughout New Zealand. How to Apply If you are passionate about making a difference, thrive in a fast-paced environment, and are eager to be part of a transformational journey, we would love to hear from you. Please note that Team Global Express operates as an Alcohol and Drug Free Workplace. Pre-employment checks will include a Ministry of Justice check, Drug and Alcohol Testing, Medical Assessment, and Reference Checking. All applicants must have legal entitlement to work in New Zealand.