Group Lead

Lead with Purpose. Empower People. Deliver Impact. We are seeking an energetic and self-motivated leader to join us in a permanent senior leadership role. If you are passionate about developing people and enhancing customer experiences, and are looking to make a significant impact through strategy, innovation, and operational leadership, we would love to hear from you. Location options for this role include Manukau, Takapuna, Hamilton, Wellington, or Christchurch. About the Company At Inland Revenue, we provide support to over 1.5 million customers within the Micro Business and Not-for-Profit segments. Our customers range from sole traders and small enterprises to charities, trusts, and Māori authorities. Our mission is to ensure that our customers meet their tax obligations and receive the entitlements for which they are eligible. Our teams operate across 17 locations throughout Aotearoa, consisting of frontline customer service officers, customer compliance specialists, and technical experts. Together, we focus on education, intervention, and enforcement to uphold the integrity of the tax system while supporting our customers’ success. About the Role In the position of Group Lead, you will report directly to a Customer Segment Leader and oversee multiple teams across New Zealand through your team leaders. This role is pivotal in shaping our service delivery, driving innovation, and supporting our people to thrive. Key responsibilities include: - Championing a strong leadership vision aligned with Inland Revenue’s priorities, and translating that vision into actionable outcomes through your teams. - Creating a high-performing and inclusive environment that empowers teams to achieve excellent results for our customers. - Leading with curiosity and courage, fostering innovation, continuous learning, and collaboration. - Partnering with various departments within Inland Revenue to co-design and implement integrated customer strategies. - Supporting your leaders in their growth, coaching them for performance, and guiding them through periods of change. About You We are looking for a candidate who possesses: - Proven experience in leading leaders within a large and complex environment. - A track record of empowering teams to achieve quality outcomes for a diverse customer base. - Strong capabilities in leading through change and driving innovation. - A collaborative leadership style, with the ability to build strong networks. - A growth mindset characterized by curiosity, resilience, and a commitment to continuous improvement. - The ability to foster a positive, inclusive, and collaborative culture across the segment. - A talent for connecting high-level strategies with day-to-day operations and inspiring others to do the same. Apply Here To apply, please submit your CV along with a cover letter (maximum of 2 pages) that highlights: - Your leadership strengths. - How you support people through change. - Your capability in delivering outstanding outcomes for customers and teams. - Any additional information that positions you as the ideal candidate for this role. Applications close at 9 AM on Wednesday, June 4, 2025. If you have any questions, please reach out to us at [email address], and a member of our team will get in touch with you. At Inland Revenue, we value diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our team members and the organization. We prioritize trust and integrity, strive for innovation to make a difference, value our people, and emphasize teamwork.