Description
About the Company
At Holiday Inn Auckland Airport, we are committed to leading from the front and maintaining high standards in all aspects of our operations. We pride ourselves on our 'one team' approach, ensuring that our staff works collaboratively to provide exceptional service to our guests.
About the Role
We are seeking a Night Manager who is dedicated to upholding our standards of cleanliness and productivity. In this role, you will be responsible for overseeing the night audit functions and ensuring that all guest complaints, queries, and suggestions are handled effectively and efficiently.
Your daily responsibilities will include:
- Overseeing the night audit functions and maintaining accurate guest information against registration cards.
- Reviewing and monitoring early morning wake-up calls and related procedures.
- Conducting audits and reconciling daily sales transactions, balancing all electronic payments and addressing any discrepancies.
- Managing guest situations professionally and ensuring appropriate follow-up.
- Completing all night audit, Night Duty Manager, and Night Porter shift duties to the required standard in a timely manner.
- Reviewing arrival lists and allocations to anticipate guest needs.
- Supervising staff in the absence of the Head of Department or delegate.
Requirements
To be successful in this role, we require:
- A minimum of 2 years of front desk or guest service leadership experience.
- Fluency in spoken and written English.
- Basic mathematical skills and strong communication abilities.
- Excellent problem-solving, reasoning, and motivational skills.
- Working knowledge of hotel property management systems, such as Opera, is advantageous.
- Availability to work the shift from 11:00 PM to 7:30 AM, including some weekends.
Certifications and Qualifications:
- A Level 2 First Aid Certificate is highly regarded.
- A bachelor's degree or higher qualification in Hotel Management or Business Administration is preferred but not essential.
- A valid Manager's Certificate and LCQ.
Benefits
By joining our team, you will experience a supportive and inclusive environment where you can be yourself and share your ideas. We value your well-being and personal growth, and in return for your hard work, we offer a comprehensive suite of benefits, including:
- Paid birthday leave within your birthday month.
- Enhanced parental leave.
- Flexible start and finish times.
- Complimentary lunch provided.
- Free car parking while on site for work.
- Retail benefits through our Reward and Recognition program, PerkBox, and our company Recognition program.
- Accommodation discounts across 19 hotel brands and over 6,000 hotels globally.
We are dedicated to supporting your career journey through our lifelong development program, IHG career milestone celebrations, and the transfer of entitlements as you grow with IHG.
We take pride in being part of IHG, and we believe you will too.
Please note that only candidates who can provide valid rights to live and work in New Zealand will be considered.
If you feel that you may not meet every single requirement but believe you would be a great fit for the role, we encourage you to apply. Start your journey with us today.
To Apply
If this role is of interest, please Apply Now and submit your updated CV by following the link.
Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights.
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