Customer Service Advisor

Please Quote Reference Number 12788 About the Company We are a leading automotive dealership located in Wairau Valley, renowned for our commitment to customer satisfaction and high-quality service. Our team is dedicated to providing an exceptional experience for all our customers, and we believe that our staff is our greatest asset. About the Role We are currently seeking a Customer Service Advisor to join our team. In this role, you will serve as the first point of contact for customers seeking maintenance, repairs, and servicing for their vehicles. You will guide customers through the entire process, from scheduling their service to explaining necessary repairs and providing timely updates. Your responsibilities will include liaising with our technicians, maintaining accurate records, and ensuring a seamless customer experience. While prior experience as a Service Advisor is not essential, we value a strong passion for customer service and a willingness to learn, as full training will be provided. Key Responsibilities - Deliver excellent customer service throughout the entire process of vehicle servicing, from arrival to departure from the dealership. - Collaborate with the workshop team to ensure that service jobs are completed on time and to the highest standards. - Prepare accurate estimates and invoices, ensuring transparency and clarity for customers. - Promote and upsell additional services when appropriate, always prioritizing the customer's needs. - Maintain customer records and ensure that all service documents are up-to-date and properly filed. - Contribute to the smooth operation of the Service Centre by assisting with administrative tasks and following up on any outstanding customer issues. About You - You possess excellent customer service skills, with a strong understanding of the importance of building trust and rapport to foster long-lasting relationships. - You are highly organized and process-oriented. - You have strong verbal and written communication skills. - You are proficient in CRM systems. - You can manage multiple tasks and work efficiently under pressure. - You pay close attention to detail, with strong data entry and documentation skills. - You have excellent problem-solving abilities and can think quickly to resolve customer issues. - You are capable of working independently as well as part of a team. - You hold at least a restricted driver's license. This is a full-time position, working Monday to Friday from 7:30 AM to 5:30 PM, with rostered Saturdays. In Return, We Offer - Career progression opportunities - A dynamic working environment - Employee discounts - A competitive salary and bonus structure - Use of a company vehicle - Access to our onsite gym If this sounds like the right opportunity for you, we encourage you to apply now with your updated CV and cover letter. Please Quote Reference Number 12788