Parts Interpreter

About the Company We are a well-established automotive group with four Toyota locations across North Shore and West Auckland, complemented by a Lexus dealership and two Bridgestone stores. Our dedicated and diverse team of approximately 170 individuals has been serving the wider Auckland community for over 30 years. As representatives of Toyota, the leading automotive brand in New Zealand, we are committed to providing exceptional customer experiences and mobility solutions. About the Role We are looking for an in-house automotive parts expert to join our North Shore Toyota parts team, which specializes in both genuine parts and performance parts. This role primarily involves assisting our retail and trade customers and supporting our Service department. In this position, you will have the opportunity to continually expand your knowledge of automotive parts while adapting to the evolving industry landscape. You will also collaborate with our broader Parts business, which consists of four different hubs around Auckland, providing additional support as needed. Key responsibilities include: - Processing and managing parts orders - Assisting retail and trade customers via in-person interactions, email, and phone - Caring for and maintaining stock - Supporting the Service department In return for your hard work, we offer: - Investment in your career development, with a commitment to supporting your professional goals - Work perks including discounts on car servicing and parts, wellness and social events throughout the year, competitive remuneration, long service rewards, and a partnership with Boost - Dedicated leadership training to help you grow as a leader - A passionate team environment focused on both factory and performance vehicles Requirements To be considered for this role, candidates should possess the following skills and experience: - A minimum of one year of experience in the automotive industry, preferably in parts - At least one year of customer service experience in any industry, with a strong enthusiasm for engaging with customers - Proficiency in using Microsoft Suite - Familiarity with Microcat and/or TUNZ is preferred, but not essential - A quick learner who can adapt to new technologies - A team player who enjoys connecting with others - Strong verbal and written communication skills - A positive mindset with a problem-solving approach If this opportunity aligns with your interests and qualifications, we encourage you to apply today. Please submit your application form along with an updated CV and cover letter, referencing Number 12909. We look forward to hearing from you.