Customer Service Officer

About the Company We are dedicated to serving our community and ensuring that every resident has access to the resources and support they need. Our team is committed to providing exceptional service across a variety of council services, making a positive impact in the lives of those we serve. About the Role We are looking for a motivated and enthusiastic Customer Services Officer to join our team. This full-time position offers a dynamic work environment where no two days are the same. As a key member of our team, you will assist residents with a wide range of inquiries related to council services, including water, drainage, roads, rates, dog registration, and waste management. In this role, you will be the first point of contact for our community, handling inquiries via phone, email, online platforms, and social media. Your primary focus will be to deliver professional, approachable, and solutions-oriented service in a fast-paced call center setting. Requirements To be successful in this role, you should possess the following attributes: - Customer Focused: A strong background in customer service with at least 12 months of experience in a call center environment. - Tech-savvy: Proficiency in Microsoft Office applications, with the ability to quickly learn new software. - Excellent Communicator: Strong verbal and written communication skills, ensuring clarity and professionalism in every interaction. - Organized: Ability to manage and prioritize multiple tasks effectively in a fast-paced setting. - Team Player: A positive attitude with the capability to collaborate well with colleagues and engage with the community. At our organization, customers are at the core of everything we do. This is a permanent role with a schedule of 8 hours a day, Monday through Friday. Benefits We offer a range of benefits, including: - The opportunity to make a meaningful difference in our growing community - A supportive team environment with a variety of responsibilities - Ongoing training and development to enhance your skills - A competitive remuneration package based on your skills and experience, with a salary range between $57,630 and $67,800. Starting salaries will be determined based on your qualifications and the relative positions of other team members. For more information about this role, please contact Aaron Reid or Maree Harris at 0800 965 468 (0800 WMK GOV). If you are eager to contribute to making Waimakariri District a great place to live and work, we would love to hear from you. Applications close on Wednesday, August 6, 2025. We are an equal opportunities employer and welcome applications from all qualified individuals.