Inbound Consultant

About the Company FMG's National Advice & Service Centre is an award-winning team dedicated to exceeding client expectations and delivering world-class service every day. As New Zealand's leading rural insurance specialist, we have been protecting the interests of rural communities since 1905. We are proud to remain 100% New Zealand owned, and we reinvest our profits back into the business to keep our premiums competitive for our clients. Our commitment to our people fosters a working environment that promotes achievement and celebrates success. About the Role We are currently seeking Inbound Consultants to join our dynamic team. In this role, you will be the voice of FMG and the first point of contact for our clients. You will engage with customers daily, responding to inquiries, solving problems, and ensuring we uphold our promise of providing a world-class customer service experience. This position involves more than just answering the phone. You will be expected to identify and request quality referrals, recognize opportunities, and effectively communicate the benefits of being with FMG to both existing clients and potential new members. We seek Service Superstars who are eager to build a rewarding career with us. Requirements To be successful in this role, you will need to possess an excellent telephone manner, high-quality listening skills, and strong problem-solving capabilities. A commitment to customer service is essential, as is the ability to think on your feet. You should be willing to learn, retain complex information, and demonstrate a high level of computer literacy. We will provide comprehensive training and ongoing support to help you reach your full potential. Benefits At FMG, we recognize that our success is driven by our people. When you join our team, we prioritize your well-being and integration into the FMG family. Alongside a fantastic opportunity to kickstart your career, we offer a range of benefits, including: - Free life insurance and income protection - A 4% company contribution to superannuation - Flexible working arrangements - Five paid professional development days - Two paid wellbeing days - Annual salary reviews - A paid give-back day each year Application Details Applications for this position close at 5 PM on Sunday, August 10, 2025. Please note that applications will not be considered without a completed application form. The role is set to commence on Monday, September 29, 2025. We will conduct an Assessment Centre for this position on Monday, August 18, 2025. If you are ready to work within a great team and for an organization with an exceptional culture, we encourage you to apply now and take the next step in your career with FMG.