Customer Care Coordinator

About the Company At LifeHealthcare, we are dedicated to ensuring that healthcare professionals and patients in Australia and New Zealand have access to world-class medical devices. As a leading independent distributor of medical technology, we focus on delivering innovative medical solutions by collaborating with top companies that share our vision of making a meaningful impact on people's lives. Our passion for health drives us, and our purpose is to help improve the lives of others. We are guided by our core values: Accountable, Agile, Authentic, and Customer Centric. These values shape our character and culture, and we encourage our employees to embody them every day. We offer a range of benefits, including health insurance discounts, career advancement opportunities, generous parental leave, employee referral programs, options to purchase leave, volunteer leave, flexible hybrid work arrangements, and financial rewards for both individual and company performance. About the Role We are currently seeking a self-motivated team player who is passionate about helping others to join our energetic team in Ellerslie. In this role, you will provide support and guidance to customers through both inbound and outbound communication channels. You will stand out from the crowd if you possess excellent communication skills, both written and verbal, and can build strong relationships with sales teams and medical professionals. Our ideal candidate will demonstrate resilience, self-motivation, and a flexible can-do attitude, thriving in a fast-paced and complex work environment. Responsibilities Your key responsibilities will include: - Accurately and efficiently processing customer inquiries and orders. - Managing customer interactions from start to finish via phone and email. - Updating our system of record (Zendesk) and maintaining accurate records of all interactions. - Tracking orders and liaising with internal and external stakeholders to meet agreed KPIs and SLAs. - Keeping up-to-date with product knowledge to ensure that service levels are consistently met. - Supporting warehouse, order fulfillment, dispatch tasks, inventory handling, and cyclic stock counts. Requirements To be successful in this role, you will need: - Previous experience in a customer service or contact center environment. - Proven experience in processing orders and navigating various systems. - A track record of working in deadline-driven environments. LifeHealthcare is part of the EBOS Medical Technology Division, which also encompasses allograft manufacturing (Australian Biotechnologies), an aesthetics division (Cryomed), and a South-East Asian distribution business (Transmedic). Our mission is to deliver life-changing medical solutions to patients across the Asia-Pacific region. With over 1,000 employees across nine countries, we have the opportunity to significantly impact patient care while providing our employees with a rich career experience through exposure to various market and therapeutic areas of medical technology. This position is open to candidates who have the right to work in Australia. Unfortunately, we cannot offer sponsorship for individuals without working rights, and applications from such candidates will not be considered. If this opportunity resonates with you and you are eager to advance your career with a leading distributor of medical technology, we invite you to apply now. Join us in bringing world-class medical solutions to patients in Australia and New Zealand.