Operations Manager – Mitre 10 Mega Rotorua

Operations Manager – Mitre 10 Mega Rotorua Are you an experienced leader ready to take charge and drive operational excellence? We invite you to join our team at Mitre 10 Mega Rotorua as an Operations Manager. In this pivotal role, you will ensure seamless store operations while delivering an exceptional customer experience. About the Company Mitre 10 Mega Rotorua is dedicated to providing our customers with outstanding service and quality products. We pride ourselves on creating a positive and supportive work environment where our team can thrive. About the Role As our Operations Manager, you will oversee key store functions, including inwards goods, stock integrity, loss prevention, and customer experience. You will work closely with the Store Manager to optimize efficiency, enhance profitability, and uphold the highest standards of service. This is a full-time position, requiring 40 hours per week, including one weekend day. You will report directly to the Store Manager. What You'll Be Doing - Managing maintenance programs for the store, vehicles, and equipment to ensure cost-effective solutions. - Collaborating with the Store Manager to improve operational procedures and overall store performance. - Implementing stringent controls to minimize expenditure and maximize financial efficiency. - Supporting team leadership, training, recruitment, and performance management to build a strong, high-performing team. - Promoting a health and safety-focused culture, leading compliance efforts, and ensuring store security. - Overseeing marketing initiatives, promotions, and events designed to engage customers and promote business growth. - Managing fleet operations, contractor safety processes, site audits, and compliance programs. What We're Looking For - Strong retail management and operational experience. - Proven leadership skills with the ability to energize and empower a team. - Excellent communication and problem-solving abilities. - Understanding of relevant retail legislation and compliance standards. - A passion for delivering outstanding customer experiences. - IT competency and familiarity with HR and operational systems. What We Offer At Mitre 10 Mega Rotorua, we value our team and provide a range of benefits, including: - A stable and positive team environment. - A competitive remuneration package. - Excellent support and training opportunities. - Staff perks, including a birthday day off, trauma insurance, and a bonus scheme. - Generous staff purchasing benefits. Join Us! We are committed to ensuring our team arrives home safely every day. All successful candidates must complete a pre-employment drug and alcohol screening as part of our commitment to workplace safety. Due to the fast-paced nature of our recruitment process, vacancy close dates may change. If you believe you would be a great fit for our team, please apply online before June 22, 2025. Please note that in-store applications will not be accepted.