Checkout Assistant Manager

About the Company PAK'nSAVE Tauriko has been proudly serving the Tauranga community for eight years. As part of the Foodstuffs North Island co-operative, we are dedicated to providing excellent service and quality products to our customers. We are currently seeking a full-time Checkout Assistant Manager to join our vibrant team. About the Role In this role, you will work closely with the Department Manager and checkout supervisors to lead a team of approximately 60 team members. This is a full-time, permanent position, with hours scheduled from Tuesday to Saturday, totaling between 40 to 43 hours per week. You will be part of a larger team of 220 within our store and contribute to a cooperative network of 22,000 Foodies. As the Checkout Assistant Manager, your key responsibilities will include: - Effectively resolving customer inquiries and complaints. - Implementing the business's returns policy during transactions. - Liaising with department representatives to minimize delays in customer price and stock inquiries. - Ensuring the Checkout Area is clean and organized, regularly clearing trolleys, baskets, and credits to prevent clutter and hazards. - Sourcing all Checkout stock and equipment through approved suppliers. - Maintaining security at the front end to ensure all products leaving the store are paid for. - Displaying appropriate signage correctly. - Managing the customer service desk. - Assisting the manager in daily checkout setup and float management. - Ensuring staff adhere to Checkout processes, procedures, and the Steps to Quality Service. - Supporting the manager in providing thorough induction and ongoing training for team members. Requirements The ideal candidate will possess the following qualities: - A strong focus on people, with the ability to lead a team toward success. - A results-driven mindset, capable of planning to achieve goals. - A customer-oriented approach, dedicated to exceeding customer expectations through organization. - A cooperative spirit that aligns with our store's values. - Previous retail leadership experience is essential. - Supervisory or management experience in the industry or a similar field is preferred. Benefits We offer a supportive work environment where you can grow your career and develop your skills within our team. If you are interested in this opportunity and would like to review the full job description, please apply online today. We look forward to hearing from you.