Duty Manager

About the Company As the largest family of luxury hotels in the world, we take pride in being genuine ambassadors of the InterContinental Brand. With decades of international experience and local insights, our passion for luxury travel transcends cultures and customs. We strive to create warm and sophisticated experiences for those seeking a richer perspective of the world. Each of our hotels embodies a distinctive style and atmosphere, where we embrace every opportunity to provide our guests with personal and enriching experiences. About the Role We are excited to invite an exceptional Duty Manager to join our team at InterContinental Auckland, located in the iconic One Queen Street. In this key position, you will enhance our guest experience by providing seamless, cross-functional support to the Club Lounge and Front Office teams, ensuring a warm and professional atmosphere with exceptional service for all guests. If you have a passion for delivering excellence and fostering collaboration, we would love to hear from you. Explore your journey ahead with us by delivering personalized service. Engage with guests to understand their preferences and needs, creating memorable experiences. You will support the Rooms Division Manager in overseeing operations across both Club InterContinental and Front Office, ensuring seamless guest interactions and service standards. In addition, you will foster teamwork by training, mentoring, and leading the team to uphold InterContinental standards. Monitor room inventory, reservations, and guest requests to ensure smooth daily operations. You will serve as the primary point of contact for both guests and colleagues when senior leadership is unavailable, and ensure efficient coordination with various departments while handling special requests and guest needs. Regular operational checks will be part of your responsibilities to maintain high service standards in guest rooms and public areas. Requirements To be successful in this role, we require a minimum of 2-4 years of experience in a luxury hotel environment, ideally in a supervisory position within Front Office or Club Lounge operations. You should have a proven ability to lead, motivate, and train teams, ensuring exceptional service and collaboration. Excellent interpersonal and communication skills are essential, with fluency in English (additional languages are a plus). Proficiency in hotel management software and the Microsoft Office Suite is also required. We expect a willingness to work various shifts, including evenings, weekends, and public holidays. Candidates should be physically capable of lifting, pushing, and pulling objects up to 23 kg, as well as bending and kneeling when necessary. A strong ability to resolve guest concerns and deliver exceptional experiences is crucial. Benefits We are committed to providing our people with everything they need to succeed. You can expect a competitive salary that rewards your hard work, along with a wide range of benefits designed to help you live your best work life. These include a full uniform, impressive room discounts, and some of the best training in the business. At IHG, we have made a promise. As one of the world’s leading hotel groups, we are dedicated to delivering True Hospitality for Good. We aim to make our guests and colleagues feel welcome, cared for, recognized, and respected—wherever they are in the world. If you are interested in being part of this journey, we would love to welcome you to the world’s most international luxury hotel brand. If you do not meet every single requirement but believe you would be a great fit for the role, we encourage you to apply. Start your journey with us today.