Customer Service Administrator

About the Company At Programmed, we are proud to be one of Australasia's largest employers, collaborating with esteemed companies across Australia and New Zealand. We are dedicated to providing our employees with exceptional opportunities to work flexibly and in environments that suit their needs. Our commitment to safety and inclusion ensures that we value and respect diverse styles, backgrounds, experiences, and perspectives. About the Role We are seeking a motivated and reliable Customer Service Administrator to join our dynamic team at the airport in Manukau. This position offers more than just a job; it is a chance to be part of a global logistics leader that prioritizes its people, fosters career development, and strives for excellence every day. If you have experience in a call center environment, administration, or ideally a combination of both, this role presents an excellent opportunity for you to enhance your skill set and build a long-term career in a supportive and fast-paced environment. Requirements We are looking for candidates who possess the following qualifications: - Experience Mix: Approximately 1.5 to 2 years in both call center and administrative roles. - Tech Confidence: Proficient in Microsoft Teams, Excel, Word, PowerPoint, and Canva. - Excellent Communicator: Friendly and professional in both phone and written communication. - Detail-Oriented & Dependable: Capable of staying organized and working independently. - Eager to Learn: Motivated, coachable, and enthusiastic about developing your skills. Your Key Responsibilities In this role, your key responsibilities will include: - Customer Engagement: Making outbound calls to support loyalty programs and address customer queries. - Complaint Resolution: Responding professionally and empathetically to customer concerns. - System Management: Updating customer records, call logs, and feedback in internal systems. - Program Coordination: Assisting in the management of reward and recognition programs. - Team Support: Providing assistance to internal teams with escalations and offering administrative support to senior staff. Benefits Here are some reasons why you will love this opportunity: - Work-Life Balance: Enjoy consistent weekday hours, Monday to Friday, from 9:00 am to 5:30 pm, allowing you to fully enjoy your weekends. - Competitive Pay: Earn up to $30 per hour while building your career. - Career Advancement: Experience recognition, support, and opportunities for growth within a global industry leader. - Positive Team Culture: Join a welcoming and inclusive team that collaborates effectively. - Dynamic Workday: Experience a balance of customer interaction and administrative tasks, ensuring that no two days are the same. - Global Brand Exposure: Be part of one of the world's most respected names in logistics, right at our site. Ready to Apply? We are excited to hear from you! Please send us your CV and contact details today to take the next step in your career. If you would like to learn more about working with Programmed, we encourage you to visit our website. We look forward to the possibility of you joining our team.