Description
About the Company
At PERSOLKELLY, our commitment has always been to prioritize our people. We are dedicated to advancing careers in innovative ways, supported by our expertise and capabilities. We strive to create a safe and inclusive environment that values diverse styles, backgrounds, experiences, and perspectives.
About the Role
We are currently seeking a skilled IT Support Engineer to join one of our clients. In this role, you will be responsible for providing comprehensive IT support at our customer's site. The ideal candidate will have prior experience in the installation of computer clients and will possess a strong understanding of various IT support processes, including SCCM-based Windows 10 distribution, Azure/Intune-based mobile device management (MDM) setup, and event-related IT support.
Key Responsibilities
- Perform installation of computer clients, ensuring data backup when necessary.
- Manage SCCM-based Windows 10 distribution with a focus on client-side setup (no SCCM server work required).
- Oversee the setup and configuration of iPhones and other smart devices.
- Conduct Azure/Intune-based MDM client device setups.
- Provide IT support for company-wide town halls, webcasts, and other events.
- Offer walk-in support for hardware issues at locations such as the IT Café and Tech Stop.
- Act as "smart hands" for local infrastructure assistance, including visual checks (e.g., power, light indicators, device power cycling).
- Accompany technical support engineers who require access to computer rooms and secure environments for maintenance activities.
- Perform cable patching as needed.
- Participate in other ad-hoc IT support activities as required after the onboarding process.
Requirements
- Proven experience in computer client installation and support.
- Strong knowledge of SCCM-based Windows 10 distribution.
- Experience with mobile device setup, including iPhones and smart devices.
- Hands-on experience with Azure/Intune-based MDM client device setups.
- Ability to provide event-related IT support.
- Familiarity with ITIL processes, particularly incident management, service request management, and problem management.
- Proficiency with ITSM tools, specifically ServiceNow, including incident management, service request management, and problem management modules.
- Understanding of the ticket escalation process, including incident ticket escalation, service request ticket escalation, and problem management ticket assignment.
- Strong problem-solving skills and the ability to handle multiple tasks effectively.
Benefits
We encourage you to apply if you are interested in joining our team. To learn more about working with PERSOLKELLY, please visit our website. You can also follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
To Apply
If this role is of interest, please Apply Now and submit your updated CV by following the link.
Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights.
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