Technical Customer Support Specialist

About the Company Harvey Norman has been a prominent name in New Zealand since 1997. With over 45 stores nationwide, along with offsite warehouses and commercial offices, we have established ourselves as a household name. Our diverse workforce of more than 2,000 individuals contributes unique expertise to our dynamic team. We are committed to growth, with new stores opening each year, and we take pride in promoting from within our ranks, providing a clear pathway for career advancement. About the Role We are currently seeking a Technical Customer Support Specialist for our Wairau Park store's Computers department. In this full-time position, you will leverage your IT expertise and customer service skills to provide software and hardware support to our customers and contribute to the growth of our Tech2Home business. Your responsibilities will include installing software and hardware for customers both in our Techbay and in their homes, ensuring a positive customer experience. We will provide comprehensive training on our systems and equipment to support you from day one. Key tasks will involve: - Troubleshooting, diagnosing, and offering solutions for issues related to desktops, laptops, tablets, smartphones, and other computer peripherals. - Driving sales of Tech2Home services within the sales team, Techbay, and directly with customers. - Processing returns and faulty products appropriately, and coordinating them for repair, replacement, or credit. - Collaborating with suppliers and repair agents to ensure timely repairs or replacements for customers. - Performing cashiering and sales duties as needed. About You We are looking for a technical expert who excels in customer service. The ideal candidate will possess the following attributes: - Strong technical understanding of computers and related products. - Excellent customer service skills. - A current, full New Zealand Driver's License. - Retail experience is desirable. - IT certifications or qualifications are a plus. - Flexibility to work on weekends and public holidays is essential. About the Benefits At Harvey Norman, we recognize that our staff are the cornerstone of our brand's success. Over the past 25 years, we have built a reputation as one of New Zealand’s leading retailers. Joining our team means you will enjoy exclusive perks, including: - Discounts on gym memberships, eye care, dental care, and banking products. - Exclusive employee discounts on our wide range of products. - Access to Employee Assistance Programme Services (Raise). - Long service recognition at each five-year milestone. At Harvey Norman, we offer more than just a job; we provide a career filled with opportunities. If you are dedicated, people-oriented, enjoy tackling new challenges, and have an interest in retail, we encourage you to apply. You will have the chance to showcase your entrepreneurial spirit and explore roles that align with your skills. If this opportunity resonates with you, we invite you to apply now.