Description
About the Company
Harvey Norman was established in New Zealand in 1997 and has since become a well-recognized name, with over 45 stores across the country, along with offsite warehouses, commercial offices, and the Auckland Support Office. Our diverse team consists of more than 2,000 individuals, each bringing unique expertise to our workforce. As we continue to expand, opening new stores each year, we are proud to promote from within, ensuring that our General Managers and retail Store Managers have developed their careers with us.
About the Role
We have a permanent, full-time position available for 40 hours per week at our flagship store located in Harvey Norman Wairau Park, at 10 Croftfield Lane, Wairau Park, Auckland. This role involves working on a rotating roster as our business operates seven days a week.
In this position, you will be responsible for installing software and hardware for customers, both in-store at Techbay and in their homes, ensuring a positive experience for all. We will provide comprehensive training on our systems and equipment to fully support your onboarding process.
Key responsibilities include:
- Troubleshooting, diagnosing, and providing solutions for customers on desktops, laptops, tablets, smartphones, and other computer peripherals.
- Driving sales of Tech2Home services within the sales team, Techbay, and with customers.
- Processing returns and faulty products appropriately and dispatching them for repair, replacement, or credit.
- Liaising with suppliers and repair agents to ensure prompt repairs or replacements for customers.
- Performing cashiering and sales duties as needed.
- Completing training and attending employee meetings related to product knowledge and compliance.
- Maintaining customer service standards on customer premises, particularly concerning privacy.
- Ensuring compliance with company policies and procedures, including workplace health and safety.
- Assisting with other duties as reasonably directed, including stocktake preparation and execution.
About You
We are seeking a technical expert who excels in customer service. The ideal candidate will possess the following attributes:
- A strong technical understanding of computers and related products.
- Excellent customer service skills.
- A current, full New Zealand driver’s license.
- Retail experience is desirable.
- IT certifications or qualifications are a plus.
- Availability to work weekends and public holidays is essential.
Benefits
At Harvey Norman, our staff play a crucial role in our brand's success, and after more than 25 years, we have established ourselves as one of New Zealand’s leading retailers. Joining our team offers you a range of exclusive staff benefits, including:
- Discounts on gym memberships, eye care, dental care, and banking products.
- Exclusive staff discounts on our products.
- Access to Employee Assistance Programme Services (Raise).
- A pay rate of $27.00 per hour, with the potential to earn commission estimated between $100 and $150 per week based on sales performance.
- Recognition for long service at each five-year milestone.
At Harvey Norman, we believe it's more than just a job; it’s a career. If you are dedicated, people-oriented, enjoy tackling new challenges, and have an interest in retail, we would love to hear from you. You will be encouraged to explore your entrepreneurial side and pursue roles that best suit your skill set.
If you are interested in this opportunity, we invite you to apply now.
To Apply
If this role is of interest, please Apply Now and submit your updated CV by following the link.
Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights.
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