Glazier & Calibration Technician - Napier

About the Company For over 120 years, we have been helping New Zealanders on their journeys and adventures. The New Zealand AA (Automobile Association) has evolved from a motoring enthusiast's club into a respected and trusted organization that provides a wide array of services and products to over 1.1 million members. We pride ourselves on offering more than just roadside assistance; we are continuously evolving and expanding into new areas, providing exciting challenges and opportunities for growth. About the Role We are currently seeking an Automotive Glazier and Calibration Technician to join our team. In this role, you will utilize your skills in automotive glazing while delivering exemplary customer service. You will play a crucial part in replacing and repairing windscreens, as well as recalibrating Advanced Driver Assistance Systems (ADAS) technology. Your efforts will directly support our business partners, members, and customers, ensuring that we maintain the highest standards of service and safety. Key Responsibilities - Replace and repair damaged windscreens according to vehicle manufacturer specifications. - Perform calibration of ADAS technology that is fitted to windscreens after replacements. - Provide exceptional service to AA members, business partners, and customers. - Maintain AA Auto Glass vehicles, tools, and equipment to high standards. - Collaborate with internal teams, including Operations Coordinators and Contact Centre staff. - Uphold health and safety standards, engaging in hazard identification and corrective actions. - Professionally manage customer feedback to ensure a positive experience. About You To excel in this role, you will bring: - 2-4 years of experience in automotive glazing or a similar technical role. - Strong knowledge of automotive systems and processes. - Excellent communication and customer service skills. - The ability to work independently with minimal supervision. - Strong organizational skills and meticulous attention to detail. - Flexibility in working hours and a reliable work ethic. Benefits We offer a variety of benefits to our employees, including: - Free AA membership for you and your family. - NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver. - A day off for your birthday. - Discounted insurance. - A fully maintained vehicle (for business use), mobile phone, and uniform. Working with the AA At the AA, we celebrate diversity and welcome your authentic self. Join us and take your career on its next adventure! We look forward to the possibility of you becoming a part of our dynamic team.