Business Leader – Travel Associates

About the Company At Travel Associates, we pride ourselves on providing exceptional client service within the luxury travel sector. As the demand for premium travel experiences continues to rise, we are looking for a dynamic Business Leader to oversee one of our premier stores. This role offers an exciting opportunity to inspire a high-performing team and enhance our reputation in luxury travel. About the Role As a Business Leader at Travel Associates, you will not simply manage a store; you will lead a hub of luxury travel expertise. Your responsibilities will include collaborating with experienced consultants, nurturing client loyalty, and bringing your entrepreneurial spirit to life through networking, events, and strategic growth initiatives. What You’ll Be Doing In this position, you will be responsible for: - Leading and motivating a team of expert luxury consultants to exceed both sales and customer experience targets. - Implementing local marketing strategies and organizing client events to expand your client base. - Ensuring the smooth operation of the business, which includes staffing, cost management, and overall operational excellence. - Coaching and mentoring team members through monthly one-on-one sessions, identifying growth opportunities for each consultant. - Building strong relationships within the industry and keeping abreast of luxury travel trends. - Delivering a Net Promoter Score (NPS) that reflects world-class client satisfaction. Your One-of-a-kind Benefits We offer a range of unique benefits, including: - Uncapped earnings with a base salary plus unlimited incentives. - Leadership in the luxury sector, working alongside New Zealand's most respected luxury travel advisors. - Quality client interactions, as our stores operate by appointment, allowing your team to provide exceptional service. - A supportive office atmosphere characterized by stability, experienced leadership, and a dedicated luxury client base. - Industry perks, including luxury familiarization trips and participation in global trade shows, with 60% of our staff having traveled this year for educational purposes. - Travel discounts for you and your friends and family through the Flight Centre Travel Group. - Recognition and rewards, from sales incentives to global reward trips. What You’ll Bring We are looking for candidates who possess: - Proven success in sales and leadership, particularly within the travel industry. - Strong business acumen and commercial awareness. - Exceptional relationship management skills, both with clients and suppliers, as well as within your team. - A strategic and proactive mindset to drive market share growth. - A genuine passion for luxury travel and a commitment to delivering unforgettable experiences. It is an exciting time for luxury travel at Travel Associates. If you are ready to inspire a team, lead a thriving business, and make a significant impact in the travel industry, we encourage you to apply today.