Shift Supervisor

About the Company We are a well-established pizza store committed to delivering exceptional quality and service to our customers. Our team thrives on collaboration and is dedicated to creating a welcoming environment where both employees and customers feel valued. We are currently seeking a Full-time Shift Supervisor who will play a pivotal role in our operations. About the Role As a Shift Supervisor, you will take on a hands-on management position, leading your team by example and ensuring that every customer receives outstanding service. We are looking for a proactive individual who can quickly adapt to our operations and demonstrate the qualifications outlined below. Requirements To be considered for this role, you should have: - A minimum of two years of relevant experience in a pizza store or similar environment - Excellent communication and writing skills - Proven ability to motivate and lead a team effectively - Strong credentials in customer service - Experience managing budgets to run a profitable business - Timely reporting capabilities - Proficiency in financial report reconciliation and cash handling - Experience in administration tasks, including stock management, ordering, and invoice management In this position, your key responsibilities will include: - Building a strong foundation for daily store operations to ensure overall success - Planning, formulating, and implementing operational budgets - Managing monthly goals in alignment with the financial year business plan - Focusing on the essential elements needed for smooth and efficient store operations - Reviewing and updating the menu and pricing to enhance profitability - Maintaining stock levels and assessing the popularity of dishes before placing orders - Facilitating supplier payments and negotiating favorable terms when appropriate - Reviewing suppliers to ensure quality control and proper order fulfillment - Planning, formulating, and implementing marketing and promotional activities to boost profitability and popularity - Recruiting, training, and supervising junior staff, delegating duties, and regularly evaluating performance - Managing staff with respect, supporting them in achieving set objectives, and fostering a positive work environment - Setting, reviewing, and monitoring customer service standards to ensure timely and efficient service Personal Attributes Required We are looking for candidates who possess the following attributes: - Flexibility to work late nights and weekends - Integrity, with no history of dishonesty - A positive personality that enhances team dynamics - Strong communication skills - Self-motivation and a track record of achievement - Successful leadership abilities - Attention to detail and a commitment to high standards Benefits Joining our team means becoming part of a supportive environment where you can grow and thrive. We offer competitive compensation and opportunities for professional development. If you are passionate about pizza and have the drive to lead a team to success, we encourage you to apply.