Customer/Service Person

About the Company We are a leading company in the hire industry, dedicated to providing exceptional service and high-quality equipment to our customers. Our team is passionate about helping clients find the right tools and machinery for their projects. We value our employees and believe in supporting their growth through ongoing training and development opportunities. About the Role We are currently seeking a Customer/Service Person to join our team in Cromwell. In this role, you will play a vital part in ensuring our equipment is ready for hire, which is essential to our operations. You will provide advice and support to customers both over the phone and in-branch, helping them select the right equipment for their needs. We welcome candidates who enjoy working with tools and machinery and are eager to develop their skills into a rewarding career. While prior industry experience is not necessary, we do expect a positive attitude and a willingness to collaborate as part of our team. If you have any questions about this position, please feel free to reach out to our Hub Manager, Grant Pugh, at 027 486 1623. What You’ll Learn - How to effectively respond to phone inquiries and manage customer contracts - How to advise customers on the appropriate tools and machinery for various jobs - How to service a diverse range of hire equipment - How to prioritize safety for both yourself and our customers What You Need - Ideally, a Full Driver Licence (additional classes and endorsements are a plus) - Basic to intermediate computer skills - Willingness to work on a rostered basis (our branch operates six days a week) - A positive, can-do attitude Benefits We offer a comprehensive benefits package, including enhanced employer Kiwisaver contributions, flexible working arrangements, and company-funded life insurance. To learn more about our company and opportunities, please visit our website at www.hirepool.co.nz and check out our vacancies at https://hirepoolcareers.co.nz/Vacancies. To apply for this position, please visit https://hirepoolcareers.co.nz/Vacancies and enter the reference code: 6803729.