Family Store Assistant

About the Company At The Salvation Army, we operate over 130 Family Stores that offer a variety of quality donated goods, including clothing, furniture, linens, and homeware. Our stores are unique; no two days are alike, whether it's the diverse range of customers we encounter, the volume of donations received, or the interesting items we discover while processing and pricing goods for sale. We are dedicated to creating value from donated goods and making a positive impact in our communities. About the Role We are seeking a dedicated individual to join our team in a vital role that contributes to the success of our stores. This position is focused on providing exceptional experiences for our customers and donors, fostering repeat visits. We are looking for a customer service professional who is detail-oriented and capable of thriving in a fast-paced retail environment with high stock volumes. Your responsibilities will include engaging with customers and donors on the shop floor and assisting in the stock processing area. We value collaboration, so you will work closely with colleagues to achieve our goals. Key Responsibilities - Deliver outstanding customer service to both customers and donors. - Receive, sort, price, and merchandise donated goods. - Handle sales transactions and manage cash with accuracy, including end-of-day cash reconciliation. - Maintain a well-presented, stocked, and tidy store environment. - Ensure compliance with policies and procedures, including health and safety standards and audit controls. - Contribute to a positive team culture and assist with general duties as needed. Person Specification - Strong customer service skills, with sound judgment and the ability to de-escalate situations if necessary. - Resilient, positive, and people-oriented team player capable of relating to individuals from diverse backgrounds. - Physically fit and able to lift regularly, as this is a daily requirement of the role. - Proficient in using various retail and communication technologies, including point-of-sale software and tablets. - Self-managing with the ability to prioritize tasks effectively under pressure. - Clear communicator, both verbally and in writing. - Ethical and respectful approach to building trust while upholding the values of The Salvation Army. - Comfortable working within established procedures, while also applying sound judgment as needed. - Must have the right to work in New Zealand. All employment offers are subject to a satisfactory Ministry of Justice clearance/police check. Benefits - An additional week of Salvation Army leave awarded annually on July 1. - Access to free confidential counseling services for your well-being. - Subsidized flu vaccinations. - Discounted medical insurance with Southern Cross. - TSA discount card for discounts with various retailers, including Beaurepairs, Noel Leeming, Placemakers, and Torpedo7. - A position within a respected and long-standing nationwide organization. - Opportunities for personal and professional growth. - A varied and fast-paced role within a friendly and dynamic team. - The chance to make a meaningful difference in your community. Hours of Work This is a permanent part-time position requiring 8 hours per week. The role will involve working on Saturdays, and Family Stores operate on some public holidays. The preferred candidate should be flexible and able to work a varied roster from Monday to Saturday. The starting hourly rate for this position is $28.95. The Salvation Army is proud to be an equal opportunity employer, believing that diversity enhances our workplaces. As a worldwide evangelical Christian church and human service provider, The Salvation Army is committed to caring for people, transforming lives, and reforming society through the love of God shown in Jesus. Therefore, the successful applicant should demonstrate a strong alignment with our mission and values.