Receptionist | Burwood Health Campus

About the Company Health New Zealand | Te Whatu Ora is committed to establishing a health system that meets the needs of all New Zealanders, grounded in the principles of Te Tiriti o Waitangi. Our dedication to excellence in healthcare extends to fostering a diverse and inclusive workforce that reflects the communities we serve. About the Role Burwood Health Campus is looking for a dedicated and professional Receptionist to join our team on a part-time basis, working 20 hours per week from Monday to Friday, 4 PM to 8 PM. In this essential role, you will be the first point of contact for patients, visitors, and staff, providing a warm and efficient reception service. Your responsibilities will also include supporting hospital operations through accurate patient admissions and discharges, cash handling, and a variety of administrative tasks—all while ensuring confidentiality and maintaining a high standard of customer care. You will be working both independently and as part of a supportive team, receiving guidance from the Manager of Orderly Services and adhering to Health NZ policies. This position has been mapped to National Band 2 / Profile 2 under the Administration and Clerical Pay Equity Claim settlement. Key Responsibilities Reception and Customer Service - Provide a friendly and professional front-of-house service for all visitors and staff. - Respond to telephone and in-person inquiries with accurate and helpful information. - Direct patients and visitors to the appropriate services or departments. - Maintain a clean and welcoming reception environment while upholding patient confidentiality. Cash Handling and Financial Duties - Perform all cashiering duties in accordance with Health NZ financial policies. - Manage receipting, banking, and petty cash transactions accurately and on time. Administrative Support - Complete patient admissions and discharges using the Patient Management System (SI PICS). - Prepare and print patient labels and documentation for ward use. - Coordinate room bookings, events, and transportation of specimens as needed. - Maintain a supply of forms and stationery. - Assist in emergency procedures and provide general administrative support across the site. About You Essential Skills and Experience - Proven experience in administration, reception, or customer service. - Familiarity with cash handling and data entry. - Strong organizational and time management skills. - Excellent computer literacy, including proficiency in Word, Excel, and email. - High level of accuracy and attention to detail. - Outstanding customer service and communication skills. - Ability to remain calm under pressure and respond appropriately in emergency situations. - A team player with maturity, professionalism, and respect for confidentiality. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are dedicated to providing excellent healthcare for all New Zealanders. We value a diverse and inclusive workforce that helps us better understand and serve our community. We encourage applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to Apply To apply, please click on the "apply now" button. All applications must be submitted through our online careers portal. If you have any questions about the role, feel free to contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.