Retail Sales Assistant (Hourly) - NZ Christchurch

About the Company At ResMed, we are dedicated to advancing the healthcare landscape by providing innovative products and services that enhance the quality of life for our customers. We believe in creating a culture of excellence and support, where every team member can thrive and contribute to our mission of making the world a healthier place. About the Role We are currently seeking a Customer Support professional to join our team. In this role, you will be responsible for delivering exceptional customer service and providing sales and marketing support through various communication channels. Your key responsibilities will include addressing customer inquiries regarding ResMed products and services, managing warranty processes, order processing, data entry, and resolving general complaints. You will also identify potential sales opportunities associated with customer inquiries, provide first-line technical and clinical assistance, and collaborate with relevant teams to ensure timely issue resolution. Responsibilities The primary focus of this role is to communicate daily with customers, both before and after sales, through telephone, email, chat, and social media platforms. You will check in on therapy status, adherence information, and assist with ordering therapy equipment or supplies. Key responsibilities include: - Handling customer orders for medical supplies and equipment - Creating and maintaining client account records - Tracking deadlines and managing tasks using web-based tools - Supporting cross-functional team members - Developing and maintaining positive customer relationships to positively impact service and product revenue - Collaborating with various departments to achieve service sales goals - Documenting all technical and customer-reported issues in the ticketing system, including the nature of support inquiries and recommended resolutions - Providing metrics to the management team as required Support roles may involve: 1. Clerical, administrative, or specialized support tasks in an office or field setting 2. Specialized technical tasks or skilled craft work 3. Unskilled or semi-skilled operational tasks Candidates should have completed vocational training or possess equivalent experience, and will interact internally to exchange information with limited discretion to vary from established procedures. Requirements To be successful in this role, you should have: - A minimum of one year of related experience - A broad knowledge of routines and procedures to effectively handle day-to-day situations, requiring minimal instructions on new assignments Benefits Joining ResMed means more than just accepting a job; it is an opportunity to build a career that is both challenging and inspiring. We are committed to fostering a diverse and inclusive culture that encourages individual expression and thrives on the innovative ideas our team members bring to the table. If you are looking for a workplace that values excellence and supports personal and professional growth, we encourage you to apply now. We promise to respond to every applicant.