Duty Manager - Wahlburgers Queenstown

About the Company Wahlburgers is a prominent name in the fast-casual dining sector, boasting over 100 locations globally. Founded in 2011 by the Wahlberg family—Chef Paul, Mark, and Donnie Wahlberg—the brand has garnered a strong following in the United States and beyond. In early 2022, we proudly launched our flagship restaurant at Opera Quays in Sydney, Australia, and have since expanded with five additional restaurants across Australia and New Zealand, including a beautiful location in Upper Village, Queenstown. At Wahlburgers, our mission is to treat our guests like family and provide them with an exceptional dining experience. We value our staff as integral members of our brand, emphasizing respect, teamwork, and support for one another. About the Role We are seeking a dedicated Duty Manager who is passionate about culinary excellence and committed to delivering outstanding guest experiences. In this role, you will thrive in a high-volume, fast-paced environment and play a key part in fostering a positive workplace culture. Your responsibilities will include: - Assisting in the leadership and management of daily operations - Managing inventory, including food, beverages, and merchandise - Ensuring financial and operational efficiency while maintaining a guest-first mentality - Overseeing the hiring, training, and development of new staff members - Coaching and mentoring existing team members and managers - Participating in weekly rostering and time management for hourly staff - Maintaining professional standards for the restaurant and team members, including cleanliness and appearance - Upholding safety, sanitation, and security standards, including safe handling of chemicals - Ensuring that the building, equipment, and furnishings are clean and well-maintained - Engaging with and committing to the local communities we serve - Creating a safe and harassment-free environment for all team members and managers - Ensuring compliance with company policies, procedures, and all relevant laws and regulations Most importantly, you will embody and promote Wahlburgers' mission, vision, philosophy, and core values through your leadership. Requirements To be successful in this role, you should possess the following qualifications and skills: - A minimum of 2 years of management experience in a high-volume setting, preferably in fast-casual dining - Strong leadership and motivational capabilities - Excellent interpersonal, listening, and communication skills - Proficient problem resolution and guest communication skills - Attention to detail and strong analytical skills - Ability to inspire teamwork and cooperation through confidence and a positive attitude - Proficiency in basic computer technology, including POS systems, rostering systems, and Microsoft Office - A strong commitment to community service and integrity - Familiarity with local liquor licensing laws - A valid Manager's Certificate for the sale and supply of alcohol - Residency in New Zealand or possession of a current work visa Benefits Joining us at Wahlburgers comes with numerous advantages, including: - The opportunity to be part of a growing and exciting brand - Employment on a full-time basis - A competitive salary based on experience - Discounts on meals and merchandise - Access to on-the-job training programs in hospitality - Opportunities for career growth within our organization If you are a motivated and energetic individual with a keen eye for detail and a passion for creating memorable experiences for our guests, we would love to hear from you. Please apply now to join our team. Please note that we do not accept applications from recruitment agencies.