Salesforce Administrator

About the Company At Trade Me, we are committed to creating a dynamic and inclusive workplace that supports our employees' growth and well-being. We value diversity and encourage our team members to reach their full potential while contributing to our shared success. About the Role We are seeking a Salesforce Administrator to ensure the smooth and effective operation of our Salesforce platform. In this role, you will be responsible for core administration, support, and optimization of the system. You will collaborate with stakeholders to understand their needs and implement practical Salesforce solutions and automations. As a Salesforce Administrator, your responsibilities will include: - Comprehensive administration and security management of our Salesforce platform, which involves user management (setups, profiles, roles, permissions, sharing rules), system configurations (fields, page layouts, record types), and proactive monitoring of overall system health. - Delivering high-quality and timely support to Salesforce users, effectively resolving issues, managing enhancement requests, and ensuring an excellent end-user experience. - Developing and maintaining robust declarative automations, primarily using Flow Builder, as well as workflows and validation rules, to streamline business processes and enhance system efficiency. - Managing Salesforce data integrity and quality through processes for data loading, cleansing, deduplication, backups, and creating insightful reports and dashboards. - Leading the planning, testing, and execution of Salesforce seasonal release updates, ensuring seamless adoption of new features and system stability. - Engaging with business stakeholders to gather and analyze requirements for system enhancements and translating these into well-defined Salesforce solution proposals. - Designing and implementing effective Salesforce solutions, primarily leveraging standard functionality and declarative approaches to meet defined business requirements. Requirements To be successful in this role, you should bring the following qualifications and experience: - A minimum of 3 years of hands-on experience as a Salesforce Administrator in a complex environment. - Salesforce Certified Administrator credential is required, with additional certifications (e.g., Advanced Administrator, Platform App Builder) being desirable. - Demonstrable experience in managing all aspects of Salesforce administration, including user management, security, data management, reports/dashboards, and workflow/flow automation. - Experience administering in a Lightning environment and managing Salesforce release cycles, including deploying changes from sandboxes to production. - Familiarity with data management tools (e.g., Data Loader, Data Import Wizard) and techniques for maintaining data quality. - Understanding of Salesforce’s data sharing model, including profiles, roles, permission sets, and sharing settings. - Experience in creating and maintaining system documentation, along with some experience in gathering business requirements and translating them into Salesforce solutions. - Familiarity with integrating Salesforce with other systems is a plus. - A comprehensive understanding of Salesforce.com administration, including Sales Cloud, Service Cloud, and the core platform. - Strong proficiency with the Lightning Experience, including creating and managing Lightning pages and apps. - Proven ability in declarative automation tools, especially Flow Builder, as well as traditional workflow rules and process builder. - Excellent analytical, organizational, and problem-solving skills, with the ability to troubleshoot complex platform issues. - Strong communication skills, both verbal and written, with the capability to explain technical concepts clearly to both technical and non-technical audiences. Benefits We offer a range of benefits to support your work-life balance and professional development: - Flexibility: We embrace flexible working arrangements, with a guideline of being in the office 60% of the time. We provide support for your home office setup and a utilities allowance to ensure you work comfortably. - Leave: We offer generous leave policies, including 5 days of wellness leave each year and 10 days of sick leave from day one. - Social Opportunities: Join us for company-paid lunches on payday, regular Friday gatherings, annual Trade Me awards, celebrations, and more. - Learning and Development: We are dedicated to your growth from day one, offering on-the-job training, formal training, and mentoring opportunities. If you are excited about this opportunity, we encourage you to apply even if you feel you do not meet every qualification. Please send us your resume and a brief cover note explaining your interest in this role. Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where everyone is encouraged to achieve their potential.