Resident Services Representative

About the Company Welcome to the Selwyn Foundation. Selwyn Village, located in the picturesque suburb of Point Chevalier, is one of the pioneering retirement villages in New Zealand, boasting a rich history since our establishment in 1954. As we continue to evolve and adapt to the changing times, we remain committed to the core values that have defined us throughout our journey. About the Role We are seeking a customer service superstar to join our Independent Living team at Selwyn Village. This full-time position is available from Monday to Friday, with working hours from 8:00 AM to 4:30 PM. In this role, you will report to the Resident Relationship Manager and collaborate closely with our hospitality and home services teams to ensure that our residents receive high-quality, professional service. Your responsibilities will include creating a vibrant, warm, and welcoming environment for our residents, their families, and visitors, which reflects the values of the Foundation. Your days will be diverse and engaging, and you will become an integral part of our team. Some of your daily duties will include: - Conducting resident induction programs - Performing welfare visits - Updating our resident database - Welcoming back returning residents - Assisting in the delivery of optional services, such as room service and meal delivery - Supporting transportation needs within the village - Assisting with hospitality events - Serving as an on-site first responder - General administrative tasks Requirements We are looking for individuals who have a passion for customer service, strong interpersonal skills, and a proven track record in healthcare, administration, retail, or hospitality. The ideal candidate will also possess the following skills and experience: - A deep understanding of the needs of our elders and a commitment to delivering service excellence - A cheerful personality with a positive attitude - Excellent communication skills, both written and verbal - An interest in and enthusiasm for promoting health and safety standards - Proficiency in MS Office - A high standard of personal presentation - High energy, enthusiasm, and the ability to work as part of a team - An empathetic and caring nature - Previous experience in hospitality roles is advantageous - A calm and unflappable demeanor - Physical fitness, as the role involves significant walking - A current First Aid Certificate - A full driver’s license, as you will be responsible for driving our residents around the village in a buggy - Flexibility to work on statutory holidays when they coincide with your regular schedule This position is ideal for a dedicated individual who is eager to assist wherever needed. In return, you will enjoy daily interactions filled with smiles and conversations with our wonderful residents, who will come to know and trust you. You will also be part of an exceptional team and a valued member of our Selwyn family. Benefits To apply for this position, please visit our recruitment page at https://selwynfoundation.recruitmenthub.co.nz/Vacancies and enter reference code: 6762527. Applications will close on June 13, 2025. We look forward to hearing from you.