Customer Services Administrator

Exciting Opportunity Awaits! We invite you to join our team as a Customer Services Administrator - Information Management. This role offers a chance to make a significant impact in a dynamic and trusted environment. About the Company TIMG provides secure information management solutions tailored for New Zealand businesses and government agencies. With over 30 years of experience and a client base exceeding 15,000 across Australasia, we take pride in being a New Zealand-owned company supported by Freightways. About Our Team Our team is small but highly productive. We believe in working hard while also enjoying some lighthearted moments. From time to time, we indulge in lunch outings, such as Fish & Chips, which brings us together. You will appreciate our great working hours that allow you to be home early, contributing to a stable and safe environment with a consistent workload. We are an industry leader that values your well-being and professional growth, providing long-term career opportunities. About the Role We are currently looking for a proactive, organized, and detail-oriented individual to join our administration team in a permanent part-time position, working 30 hours per week. In this role, you will support both internal and external clients by managing and securely handling client media assets, performing administrative duties, and assisting with secure transportation and delivery tasks. Key Accountabilities Your responsibilities will include, but are not limited to: - Accurately picking, checking out, and managing client media assets through our secure system (S@FE Media). - Ensuring prompt and accurate media receipt, scanning, storage, and verification. - Professionally responding to client emails and calls, effectively addressing inquiries. - Securely transporting media to client locations, planning efficient routes for timely deliveries. - Providing general administrative support to internal teams to ensure smooth day-to-day operations. - Proactively supporting the team to meet operational deadlines consistently. - Maintaining meticulous attention to detail, compliance, and adherence to company standards at all times. About You We are looking for someone who is organized, detail-oriented, and enjoys a blend of administrative and hands-on tasks. You should feel comfortable handling client interactions and possess a strong customer service mindset. Proficiency in Microsoft Office tools, including Outlook, Excel, and Word, is essential. If you thrive in a close-knit team environment and enjoy a role with variety, we would love to hear from you. A positive, proactive, and flexible approach is crucial, as is a willingness to support your team. What's on Offer This is your opportunity to become part of a supportive, passionate, and successful team within a company that truly values and rewards outstanding performance. At TIMG, we are committed to your well-being, professional development, and maintaining a healthy work-life balance. We offer: - Access to discounted medical insurance and an Employee Assistance Programme (EAP). - A stable, safe, and supportive working environment. - Recognition and rewards for your dedication and contributions. Come and Join Us! As we operate as a high-security company, successful applicants must pass a drug/alcohol test and a police check. Candidates must have the legal right to work in New Zealand, whether through citizenship or residency. Unfortunately, we are unable to offer visa sponsorship for this role. If you feel that you are a good fit for this position, we would love to hear from you. Please submit your application online today!