Duty Manager

About the Company At the Invercargill Licensing Trust (ILT), we are a community-owned organization dedicated to fostering a vibrant Invercargill. With a strong commitment to our community, we operate 23 businesses throughout the region, employing approximately 650 staff members. Our organization has a rich history of investing in cutting-edge hospitality facilities and supporting significant community projects by distributing profits to over 400 local organizations each year. The Langlands Hotel, a 4.5-star boutique hotel, features 78 luxurious rooms in the heart of Invercargill. Along with exceptional accommodations, our hotel offers five sophisticated food and beverage options that cater to our guests’ diverse tastes. About the Role We are currently seeking a Duty Manager to join our leadership team at The Langlands Hotel. In this role, you will work closely with the Manager to ensure the smooth and efficient day-to-day operations of the hotel and its associated areas. Your focus will be on maximizing guest and customer comfort and satisfaction. As a Duty Manager, you will assist in supervising and training staff, achieving budgeted profitability across all hotel operations, and maintaining high standards of safety, security, hygiene, and compliance with the legal requirements of the Sale & Supply of Alcohol Act 2012. Requirements To be considered for this position, you should possess the following attributes: - Previous experience in the hotel industry, with proven skills in food and beverage management - A current General Manager's Licence, or the ability to obtain one - Excellent interpersonal skills, with the capacity to build rapport and manage external relationships effectively - The ability to work autonomously or collaboratively within a team, providing clear direction and supervision - Strong communication skills, enabling you to coach and train staff while ensuring adherence to hotel policies and procedures - Good problem-solving abilities, allowing for prompt and effective resolution of issues - A desire to advance your career in the hospitality industry - A professional appearance, coupled with a positive attitude and adaptability Benefits Joining our team presents a unique opportunity to further your career within a well-respected organization that delivers meaningful outcomes to the community. In addition to a rewarding career, Southland offers a lifestyle that is truly exceptional. For more information on living in Southland, please visit https://southlandnz.com/live. For further inquiries about this opportunity, please contact Alannah Tamariki at thelanglands.co.nz. Please note that we are continuously recruiting and may fill positions at any time. If you are interested in joining our team, we encourage you to submit your application promptly. Skills & Experience - A strong drive to provide an excellent guest experience - Extensive food and beverage experience - Proficient computer skills and the ability to learn new systems - A desire to lead and motivate a team across all areas of the hotel