Description
About the Company
We are a leading financial services company located in the heart of Auckland's Central Business District. Our organization prides itself on fostering a supportive and culturally diverse workplace. We are currently seeking a motivated Client Services Consultant to join our friendly team on a permanent basis. We value individuals who speak te reo Māori and have an appreciation for Māori values and tikanga.
About the Role
In this role, your primary responsibility will be to provide exceptional customer service by handling inbound calls from our clients. You can expect to manage a high volume of calls each day, along with responding to emails. Therefore, being confident on the phone and possessing strong communication skills is essential. We provide comprehensive training and support to help you excel in the position.
The working hours for this role are Monday to Friday, from 9 AM to 5 PM, with the flexibility to work from home three days a week once you have completed your training.
Requirements
To be considered for this role, you should have:
- A minimum of 2 years' experience in a call center or customer service environment
- Experience in financial services, insurance, or banking is preferred but not essential
- Strong phone communication skills and a positive attitude
- A desire to learn and grow in your career
- Problem-solving abilities and the capacity to work under pressure
- Reliability and a strong work ethic
- Eligibility as a New Zealand citizen or permanent resident
Benefits
We offer a competitive salary along with insurance and other benefits. The role provides the opportunity for three days of work-from-home flexibility after training. You will also benefit from excellent career progression opportunities within our organization, supported by a management team that values your development, as well as a welcoming and diverse team environment.
If you believe this role aligns with your skills and aspirations, we encourage you to apply now.
Geena Wesseling
Senior Recruitment Consultant
To Apply
If this role is of interest, please Apply Now and submit your updated CV by following the link.
Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights.
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