Client Advisor

About the Company Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand dedicated to creating exceptional human experiences. As a digital-first business, we merge traditional craftsmanship with modern technology to produce timeless pieces using premium materials. Our commitment to sustainability is reflected in our lab-grown diamonds, which are 100% carbon neutral. We also prioritize environmental responsibility by investing in reforestation and supporting communities around the world. About the Role We are seeking a Client Advisor to join our team. In this part-time, permanent position, you will provide personalized consultations to clients, assisting them in discovering or designing their ideal jewellery pieces. This role will be based in our beautiful showroom in Auckland, with working days on Monday, Thursday, Friday, and Saturday. If you have a passion for jewellery or simply enjoy working with people and are eager to learn about jewellery and diamonds, we would love to hear from you. Key Responsibilities Include - Conduct both in-person and online consultations to assist clients in selecting jewellery, while providing tailored advice and education. You will guide them through the customization process and prepare independent custom quotes. - Coordinate aftercare services consultations, including resizing, repairs, and lifetime warranty claims, ensuring a quick turnaround and high levels of client satisfaction. - Promote Cullen Jewellery's commitment to ethical practices and community initiatives. - Participate in the daily setup and opening of the showroom, maintaining cleanliness at consultation desks and throughout the showroom. What We Are Seeking - Proven experience in a sales or customer service role, preferably within the premium jewellery or retail industry. - High attention to detail and a strong commitment to delivering exceptional client experiences. - Excellent organizational and time management skills, with the flexibility to adapt to changing priorities and processes. - Ability to work effectively as part of a team to achieve shared goals. - Capacity to consistently work according to the provided roster. What We Offer In addition to a competitive remuneration package and the opportunity to work in a beautiful office location in the heart of Auckland, we provide our team members with a variety of benefits, including: - A supportive and collaborative work environment. - An Employee Assistance Program available for you and a family member. - Generous discounts for staff, family, and friends. - Team events and initiatives as part of our wellbeing program. - Paid volunteer leave and the chance to sponsor a child in Southeast Asia or Africa in your name. - The opportunity to join a growing company with a global presence, allowing you to advance your career in exciting ways. If you believe this part-time opportunity aligns with your career goals, please submit your application by clicking the apply now button. We look forward to connecting with you. Agencies, thank you for your interest, but we are currently managing this recruitment process in-house.