Clinical Administrator

About the Company Health New Zealand | Te Whatu Ora is committed to providing exceptional healthcare services to all New Zealanders, grounded in the principles of Te Tiriti o Waitangi. We are dedicated to creating a diverse and inclusive workforce that reflects the communities we serve, which includes actively encouraging applications from Māori, Pacific, disabled, and rainbow communities. About the Role We are currently seeking three full-time fixed-term administrators to join our Planned Care Team at the Christchurch and Burwood Health Campuses. This role is a six-month position, working 40 hours per week from Monday to Friday. The primary focus will be to assist medical and surgical health specialties with administrative tasks related to validating our Planned Care Outpatient Waiting Lists. This role has been mapped to the National Role Profile/Band 4A as part of the Administration Pay Equity Claim settlement. For additional information regarding the Administration and Clerical Pay Equity Settlement, please refer to the PSA National Health Administration Collective Agreement available on our website. What You Will Be Doing In this role, you will: - Provide exceptional customer service to patients and their families. - Collaborate with the assigned health specialty to contact patients on our waiting lists. - Complete reporting requirements related to the data validation process. - Update patient information using our patient management systems (SI PICS). - Maintain confidentiality, professionalism, and responsiveness in all communications. About You We are looking for individuals who thrive in a busy and dynamic environment where accuracy, empathy, and effective communication are essential. You should have confidence in utilizing clinical systems and a solid background in administrative tasks. Essential Skills and Experience - Strong customer service and interpersonal skills. - Technically adept with the ability to learn and adapt to new systems quickly. - Excellent time management, organizational, and problem-solving skills. - High attention to detail and a commitment to accuracy. - Ability to work independently and meet deadlines. - Proficiency in Microsoft Office applications (Word, Outlook, Excel). - Strong written and verbal communication skills. - A team player who positively contributes to workplace culture. Desired Skills and Experience - Previous administrative experience in a healthcare setting. - Familiarity with medical terminology and clinical booking processes. - Experience with SI PICS or similar patient management systems. - Awareness of cultural diversity and the ability to engage effectively with individuals from various backgrounds. Benefits Working at Health New Zealand offers the opportunity to be part of a dedicated team making a difference in the lives of New Zealanders. We provide an inclusive working environment that values diversity and supports professional development. How to Apply If you are interested in this opportunity, please submit your application through our online careers portal. For any questions about the role, feel free to reach out to Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz. We will review applications as they are received and may begin the recruitment process before the closing date of this advertisement.