Tech Solution Specialist - InStore

About the Company At The Warehouse Group (TWG), our mission is straightforward: we aim to help Kiwis live better every day. As New Zealand's largest retailer and a beloved Kiwi brand, we are guided by our core values: Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own It), and Kia haepapa (Do Good). These values are essential as we continually evolve our business, striving to make sustainable living both easy and affordable for everyone. About the Role We are seeking a dedicated team member for our Noel Leeming store located in Manukau. This full-time position involves working from Thursday to Monday, with hours from 8:30 AM to 6:00 PM, totaling 45 hours per week. As part of the Noel Leeming team, which is a leader in technology and appliances, your role will be vital in enhancing the customer experience. Our services team plays a crucial part in ensuring customers receive comprehensive support, from live demonstrations and advice to delivery, installation, and setup in stores, homes, and workplaces. This position is ideal for someone who has a passion for technology, is customer-focused, and is committed to improving the overall experience. Strong communication skills and the ability to troubleshoot issues are essential. Additionally, a proactive attitude and a solid work ethic will set you up for success in this role. Requirements What makes you a successful candidate for this position? - Experience and passion in one or more of the following areas: sales, installation, or customer service - Confidence in setting up and installing technology - Excellent interpersonal and customer support skills, with the ability to adapt technical language to meet customer needs - A driven and confident approach to problem-solving - A willingness to develop your career through on-site training and accreditations Benefits What can we offer you? - A competitive base salary, plus commission and incentives - A paid day off on your birthday - Significant discounts across all our brands - An additional 5 to 10 days of lifestyle leave for personal time, vacations, or passion projects - An annual sick leave entitlement of 10 days Additional Information Why consider a career with us? Our Noel Leeming Services team is made up of passionate experts who possess the knowledge and experience that distinguish us in the market. They understand our products, ask the right questions, and provide tailored solutions with genuine enthusiasm. If you are looking to elevate your career, gain hands-on experience, and become a true expert in your field, this is the perfect opportunity for you. We look forward to welcoming you to our team!