Glazier & Calibration Technician - Napier

About the Company For over 120 years, we have been committed to supporting Kiwis on their journeys. The New Zealand Automobile Association (AA) has evolved from a motoring enthusiasts' club into a respected and trusted organization that provides various services and products to over 1.1 million members. We pride ourselves on not just offering roadside assistance but also on constantly evolving and expanding into new business areas, creating exciting challenges and opportunities for our team. About the Role We are seeking an experienced Automotive Glazier and Calibration Technician to join our team. In this role, you will have the opportunity to demonstrate your expertise in automotive glazing while providing exceptional customer service. Your key responsibilities will include replacing and repairing windscreens, as well as recalibrating Advanced Driver Assistance Systems (ADAS) technology. Your work will be critical in supporting our business partners, members, and customers, ensuring that we uphold the highest standards of service and safety. Key Responsibilities - Replace and repair damaged windscreens in accordance with vehicle manufacturer specifications. - Perform calibration of ADAS technology fitted to windscreens after replacements. - Provide exceptional service to AA members, business partners, and customers. - Maintain AA Auto Glass vehicles, tools, and equipment to high standards. - Collaborate with internal teams, including Operations Coordinators and Contact Centre staff. - Uphold health and safety standards by actively participating in hazard identification and corrective actions. - Manage customer feedback professionally to ensure a positive experience. About You To thrive in this role, we are looking for candidates who possess: - 2 to 4 years of experience in a similar automotive glazing or technical role. - Strong knowledge of automotive systems and processes. - Excellent communication and customer service skills. - The ability to work independently with minimal supervision. - Strong organizational skills and attention to detail. - Flexibility with working hours and a reliable work ethic. Benefits We offer a variety of benefits for the successful candidate, which may include: - Relocation assistance, to be discussed during the recruitment process. - Free AA Membership for you and your family. - NZAA Super Scheme with 2% employer contributions in addition to 3% Kiwisaver. - A day off for your birthday. - Discounted insurance. - A fully maintained vehicle for business use, a mobile phone, and a uniform. Working with the AA Join us and embark on your next career adventure! We celebrate diversity and welcome individuals to bring their authentic selves to our team. If you are ready to take on new challenges and be part of a dynamic organization, we would love to hear from you.