Service Manager – Heavy Trucks

About the Company We are a franchised parts and service dealer representing premium truck brands. Our commitment to excellence has established us as a leader in the industry, and we are dedicated to providing top-quality service to our customers. We are currently seeking a motivated and experienced individual to join our team in a Service Manager role. About the Role This is an exciting opportunity to lead our service team and have a significant impact on the operations, performance, and growth of the service department. We are looking for a strong service leader with a solid understanding of truck or heavy vehicle service and workshop environments. You will take ownership of results and guide the service department by introducing structure, accountability, and momentum. If you are passionate about improving processes, leading teams, and delivering exceptional outcomes for customers, this role is designed for you. What You Will Be Doing - Lead, develop, and drive the performance of the Service Department. - Manage workshop operations to ensure productivity, quality, and safety standards are consistently met. - Enhance the profitability of the service department through effective labor management, pricing strategies, and cost control measures. - Maintain high standards of customer service and serve as an escalation point for key customer issues. - Build strong relationships with fleet and key account customers. - Monitor key performance indicators, job costing, turnaround times, and workflow efficiency. - Oversee the service administration function to ensure accurate job management, invoicing, and warranty processes. - Identify opportunities for service revenue growth and process improvements. What We Are Looking For We are seeking an experienced service or workshop leader who takes pride in being accountable for outcomes and excels at motivating others to perform at their best. You will bring: - Proven experience in a Service Manager, Workshop Manager, or a similar role. - Background in truck, heavy vehicle, or automotive service environments. - Strong leadership abilities and a solid understanding of workshop operations, labor efficiency, and job costing. - Excellent customer relationship management and problem-solving skills. Bonus points if you have: - A trade background or a strong technical understanding of heavy vehicles. - Experience working with fleet customers or in dealer/OEM service operations. Why Join Us? This role offers you the opportunity to shape how the service department operates. You will have the autonomy to implement changes and drive improvements within a stable and well-established business known for its strong reputation. We offer a competitive salary package based on experience, along with a company vehicle. Ready to Take the Lead? If you are looking for a position where your leadership, experience, and ideas will be valued, we would love to hear from you. About ShortlistPro ShortlistPro is a job posting and candidate screening service provided by Jigsaw Staffing Limited. For more information, please visit our website.