JB Direct Team Member

About the Company At JB Hi-Fi Group, we pride ourselves on being one of Australasia's largest and most trusted retail groups. Specializing in consumer electronics, home entertainment, small appliances, and white goods, our purpose is to help people discover better ways to live, learn, work, and play. We aim to dominate the tech and entertainment space, expand our customer base, and empower our employees to provide the highest quality service. We invite you to join us on this journey. About the Role We are seeking a motivated individual to join our JB Direct Sales Team. In this role, you will play a pivotal part in fostering a culture of high performance and exceptional customer experiences. Your responsibilities will involve delivering quality product and service solutions through phone and live chat interactions, ensuring that every customer feels valued. Key Responsibilities Your primary focus will be to place the customer at the center of your work, creating "Raving Fans" through outstanding service. You will engage in various training modules related to suppliers, compliance, and sales, and participate in the STARS coaching program to develop essential sales behaviors. You will need to understand and apply the JB Hi-Fi 5 Steps of Selling in all customer interactions. Efficient multitasking will be key as you manage incoming call and chat volumes while maintaining high customer service standards throughout the pre-sale, sale, and post-sale processes. Staying updated on new products and services is essential, as is ensuring all sales activities comply with legislative standards. In this role, you will also build and maintain effective relationships with internal and external stakeholders and assist the Management Team with daily operational tasks as needed. Requirements While retail experience in high-achieving teams is preferred, it is not mandatory. We are looking for individuals who demonstrate proficiency in the required competencies and have a genuine passion for creating exceptional customer experiences. The ability to work on Monday, Tuesday, Wednesday, and Friday, including late nights from 5 PM to 9 PM, is required. Benefits Joining JB Hi-Fi means being part of a supportive and inclusive team that values individuality and diversity. We offer ongoing training and development opportunities from day one, as well as long-term career prospects across the JB Hi-Fi/The Good Guys Group. In addition, we are committed to supporting vulnerable communities through our Helping Hands workplace giving program, matching every dollar donated by our team. We have contributed over $35 million to charity partners, addressing social and environmental issues that matter to us. Employees enjoy generous discounts on a range of products, a competitive commission structure for sales roles, and benefits such as flexibility, 12 weeks of paid parental leave, novated leasing, and an Employee Assistance Program. If you are excited about this opportunity, we encourage you to apply by submitting your CV. All applications will be treated with the utmost confidentiality. JB Hi-Fi Group is an equal opportunity employer dedicated to fostering a work environment that promotes diversity and inclusion. We welcome applications from all candidates, even if you feel you do not meet 100% of the criteria.