Retail Store Manager

About the Company We are a family-owned and operated business that takes pride in our fantastic culture. As a well-established large-format retailer, we specialize in providing top-quality products across the DIY, Trade, and Home sectors. Our commitment to outstanding service is reflected in our knowledgeable staff, who value our customers and offer expert advice. We are passionate about people and community engagement, and we are currently seeking a new Retail Store Manager to lead our successful Ashburton store. About the Role As the Retail Store Manager, you will report directly to the Regional Retail Manager. Your primary focus will be on driving exceptional customer service and ensuring the operational success of our store. This role requires you to oversee all operational aspects while maintaining a strong emphasis on both financial and non-financial performance metrics. Key responsibilities include: - Leading, mentoring, and developing a high-performing retail team - Implementing effective HR strategies, including recruitment, training, and performance management in collaboration with the HR Manager - Monitoring market trends and competitor activities to maximize market share - Upholding a culture of continuous improvement in health and safety standards - Championing excellent customer service and satisfaction - Ensuring high standards of merchandising, stock management, and overall store presentation Requirements To be considered for this position, you must demonstrate: - Proven senior leadership experience of at least 5 years, preferably in large-format retail environments or managing large teams of 100 or more - Strong capabilities in financial management and operational oversight - Excellent organizational, time management, and commercial acumen - A passion for delivering exceptional customer service and a genuine enthusiasm for retail - The ability to thrive in a dynamic, fast-paced environment Benefits We offer a competitive package that includes: - A generous base salary, which can be discussed during the application process - A monthly bonus based on store and company performance - A relocation package for those willing to move to Ashburton - A Monday to Friday roster with rotating weekends alongside other managers - A stable and supportive team environment focused on family values - Comprehensive support, training, and ongoing professional development - Attractive staff purchasing benefits - The opportunity to work for a leading New Zealand-owned retailer as part of a broader network of stores Contact For a confidential discussion about this opportunity, please reach out to Stuart at 027 916 1728 or via email at stuarta@rwr.co.nz. Note Applicants must possess valid New Zealand working rights and reside in New Zealand. Candidates should either be based in Ashburton or be willing to relocate.