Retail Store Manager

About the Company We are a well-established, family-owned large-format retailer dedicated to providing top-quality products across the DIY, Trade, and Home sectors. Our commitment to outstanding service is supported by knowledgeable staff who prioritize customer satisfaction and offer expert advice. As a fast-paced business, we value community engagement and are passionate about our people. We are currently seeking a Retail Store Manager for our successful Ashburton store. About the Role As the Retail Store Manager, you will report directly to the Regional Retail Manager. In this role, you will be responsible for driving exceptional customer service and ensuring the operational success of our store. Your key responsibilities will include: - Overseeing all operational aspects of the retail store, with a focus on both financial and non-financial performance metrics. - Leading, mentoring, and developing a high-performing retail team. - Implementing effective human resources strategies, including recruitment, training, and performance management, in collaboration with the HR Manager. - Monitoring market trends and competitor activities to maximize market share. - Upholding a culture of continuous improvement in health and safety standards. - Championing excellent customer service and satisfaction. - Ensuring high standards of merchandising, stock, inventory, and store presentation. What We Offer We provide a competitive base salary ranging from $90,000 to $100,000, depending on experience, along with a generous annual bonus of up to $15,000. Our employees enjoy a Monday to Friday roster with rotating weekends alongside other managers. You will find a stable and supportive team environment that emphasizes family values. We also offer comprehensive support, training, and ongoing professional development, along with attractive staff purchasing benefits. Join us and be part of a leading New Zealand-owned retailer within a wider network of stores. Requirements To be successful in this role, you should have: - Proven senior leadership experience of at least 5 years, ideally in large-format retail environments or managing large teams of 100 or more. - Demonstrated capability in financial management and operational oversight. - Strong organizational, time management, and commercial acumen. - A passion for delivering exceptional customer service and a genuine enthusiasm for retail. - The ability to thrive in a dynamic, fast-paced environment. Contact For a confidential discussion about this opportunity, please call Stuart at 027 916 1728 or email stuarta@rwr.co.nz. Note Applicants must have valid New Zealand working rights, reside in New Zealand, and either be based in Ashburton or be willing to relocate.