Service Manager - Wellington

Please Quote Reference Number 14756 About the Company Central Group was established in August 1996 and has built a strong reputation for providing materials handling, construction equipment, and transport solutions across New Zealand. Our focus is on delivering exceptional local support through comprehensive service and maintenance plans. We proudly represent renowned brands such as Heli and STILL Forklifts, Takeuchi, Wacker Neuson, UD, and Hyundai Trucks. Our commitment is to continuously develop and enhance our services to ensure our clients' fleets and equipment operate efficiently. To learn more about our team and services, please visit our website at www.centralgroup.co.nz. About the Role We are looking for an experienced and motivated Service Manager with a technical background in the automotive industry to oversee the daily operations of our workshop. Customer service will be your top priority as you manage a busy service environment. This full-time position is based at our Avalon Branch, located at 45 Percy Cameron Street. Key responsibilities include, but are not limited to: - Leading, motivating, and mentoring a large team of mechanics - Taking a hands-on approach to assist with workshop operations as needed - Liaising directly with customers to ensure excellent service delivery - Managing and overseeing daily workshop operations - Ensuring all documentation and paperwork are completed accurately and on time - Actively managing work in progress - Maintaining high standards of health and safety practices Requirements To excel in this role, you will need to effectively manage daily job allocations, provide customer support, and oversee a large team of mechanics engaged in various onsite and offsite tasks. The following attributes will be advantageous: - Relevant industry experience supervising mechanics - Technical knowledge of products - Strong multi-tasking, organizational, and problem-solving skills - Ability to generate and maintain service work to keep the team engaged - Capability to lead by example and complete necessary administrative tasks - Collaboration skills to align service goals with overall business objectives - Strong written and verbal communication skills - Ability to work autonomously - Self-motivated and enthusiastic attitude - Good communication and interpersonal skills to foster excellent customer service - Physical fitness, ability to travel, and possession of a full New Zealand driver's license Benefits We are dedicated to fostering a friendly, positive, and supportive workplace culture. We offer a range of benefits to support our employees in both their personal and professional lives, including: - Competitive remuneration package that includes a vehicle, phone, and laptop - Job security - Opportunities for training and upskilling This position represents an excellent career opportunity for an enthusiastic, self-motivated individual who enjoys being part of a dynamic team and is ready for the next challenge. Please note that we will be screening and interviewing applicants throughout the advertised timeline. If suitable candidates are found, we may close this advertisement early. If you believe you possess the skills and experience outlined above and are eager to join the Central Group Team, we encourage you to apply now. Please ensure you have the right to live and work in New Zealand, as applications will only be accepted from New Zealand citizens or residents. Please Quote Reference Number 14756