Business Support Officer (Monitoring & Compliance)

About the Company At Porirua City, we take pride in our community. The people of Porirua City are what make it a truly special place. We are dedicated to fostering an environment where everyone feels welcome—whether they are visiting, living, or working here. We are looking for individuals who will help position our city as a vibrant, inviting place to reside, work, and explore. About the Role We are currently seeking two skilled administrators to support our Monitoring and Compliance teams, which encompass parking, bylaws, animal control, and environmental health. Each position offers approximately 30 hours of work per week. The Business Support Officers will play a vital role in ensuring the smooth operation of various processes and providing essential support to the teams. Key Responsibilities In this role, you will be responsible for: - Responding to customer inquiries and maintaining accurate and efficient records - Processing and creating invoices promptly - Delivering an exceptional customer experience to all internal and external clients, enhancing our reputation - Assisting in the development of new administrative processes and identifying opportunities to support the broader Monitoring and Enforcement team About You We are looking for a dynamic individual with a strong background in administration support and excellent customer service skills. Ideally, you have experience in business support or administration roles within a small to medium-sized organization. To be successful, you should demonstrate: - Experience in a customer-focused position, prioritizing customer needs in your work - High attention to detail and strong general administration skills - Proficiency in Microsoft Office and confidence in learning new systems and applications - Excellent initiative and organizational skills What You Need to Do Now Join our dedicated Monitoring and Compliance team and contribute to our welcoming and engaging environment. For more information, please contact Katrina Teu at 04 897 5719. Porirua City Council is committed to fostering a working environment that values diversity and inclusion. We encourage applications from individuals of all backgrounds. If you require support or accommodations during the recruitment process, please inform us when you apply, and we will make every effort to assist you. To apply, please visit our careers center at http://www.poriruacity.govt.nz/careers. To learn more about working for Porirua City, please watch our informational video. Applications must be submitted through our Careers Portal by Sunday, 27 July 2025. We will review applications as they are received, which means we may shortlist or interview candidates before the closing date. We encourage you to apply as soon as possible.