Operations Team Member - Cromwell

About the Company We are a dynamic and customer-focused company operating in the Cromwell branch, dedicated to providing exceptional services to our diverse clientele, which includes tradespeople, businesses, and homeowners. Our commitment to excellence drives us to create a supportive and inclusive work environment for our employees. About the Role We are seeking a versatile individual to join our team in a full-time capacity, working 40 hours per week from Monday to Friday. In this role, you will engage with customers at our trade counter, yard, and Drive Thru area. You will also collaborate with our account managers and assist in supporting our key customers and suppliers in trade sales. Your responsibilities will include: - Welcoming customers with a friendly demeanor and providing outstanding service. - Addressing customer inquiries through phone, email, and in-person interactions. - Offering product advice, quotes, and pricing information tailored to customer needs. - Supporting inwards goods by accurately checking and receipting products into our systems. - Conducting cycle counting, stocking, and rotating products on shelves. - Loading and unloading vehicles as required. Requirements To excel in this role, you should possess the following qualities: - Strong organizational skills and reliability as a team player who enjoys working closely with others. - A customer-focused and outgoing attitude, coupled with a solid work ethic. - Flexibility to work across multiple departments throughout the day. - Proven experience in customer service, preferably in a retail sales or sales support environment. - Physical fitness, as the role involves manual handling and some heavy lifting. - Strong interpersonal skills with the ability to build rapport with our valued customers. - Self-motivation and the ability to work proactively, independently, and under pressure. - Competence in computer literacy, particularly in Outlook, Word, and general software, with training provided on our in-house systems. - A full New Zealand driver’s license is essential, and a forklift license is an advantage. Benefits We offer a competitive hourly rate along with staff-buying privileges. As part of the wider Fletcher Building Group, you will have access to genuine development opportunities. Additional benefits include: - An Employment Education Fund. - Health and wellbeing initiatives, including an Employee Assistance Program. Join Us We value diversity and encourage applications from individuals of all backgrounds. Research indicates that women and minority groups often hesitate to apply unless they meet all the criteria. If this role interests you, even if you don’t meet every requirement, we encourage you to apply. Our diversity is one of our strengths. Please note that pre-employment checks, including references, medical assessments, drug tests, and a criminal background check, are required, along with the legal right to work in New Zealand indefinitely. We take pride in the incredible diversity of our workforce and are committed to creating an inclusive environment for all employees across our national network of branches throughout New Zealand.