Family Store Assistant - Te Aroha

About the Company The Salvation Army operates over 130 Family Stores that provide a diverse selection of high-quality donated goods, including clothing, furniture, linens, and homeware. Unlike typical retail environments, our stores offer unique experiences each day, characterized by different customers, varied donations, and the chance to discover something special while processing and pricing items for sale. About the Role We are seeking a dedicated customer service professional who will play a crucial role in ensuring the success of our stores. This position is primarily focused on delivering an exceptional experience for both our customers and donors, fostering repeat visits. The ideal candidate will be versatile, detail-oriented, and capable of thriving in a fast-paced retail setting with a high volume of stock. Daily responsibilities will vary, ranging from greeting and assisting customers and donors on the shop floor to managing tasks in the stock processing area. We value teamwork and collaboration, and you will work closely with colleagues to achieve shared goals and objectives. Key Responsibilities - Provide outstanding customer service to both customers and donors - Receive, sort, price, and merchandise donated goods - Process sales and manage cash handling with precision and efficiency, including end-of-day cash reconciliation - Maintain a well-presented, well-stocked, and tidy store environment - Ensure compliance with policies and standard operating procedures, including health and safety regulations and audit controls - Contribute to a positive team culture and perform general duties as required within the Family Stores Requirements - Strong customer service skills, with the ability to exercise sound judgment and de-escalate situations when necessary - Resilient, positive, and people-focused team player, capable of relating to individuals from diverse backgrounds - Physically fit and able to handle regular lifting, as this is a daily requirement of the role - Proficient in using various retail and communication technologies, including point of sale systems and tablets - Self-managing, able to prioritize tasks effectively while working under pressure - Clear communicator, both verbally and in writing - Ethical work approach, exhibiting respect, honesty, and transparency to build trust across the Family Stores and uphold The Salvation Army's values - Comfortable adhering to established procedures while applying sound judgment when necessary - Eligibility to work in New Zealand; employment offers are contingent upon a satisfactory Ministry of Justice clearance/police check Benefits We offer a comprehensive benefits package, which includes: - An additional week of Salvation Army leave awarded annually on July 1 - Access to free confidential counseling services to support your well-being - Subsidized flu vaccinations - Discounted medical insurance through Southern Cross - TSA discount card for savings with various retailers - Opportunities for growth and professional development - A supportive team of like-minded individuals - The opportunity to make a meaningful impact in your community This is a permanent part-time position, requiring 10 hours per week, with the possibility of additional hours as needed. Please note that Family Stores may operate on certain public holidays. The starting hourly rate for this position is $26. The Salvation Army is committed to equal opportunity employment and believes that diversity enhances our workplace. To apply for this position, please visit our job site and enter the job code 11929TM. As a worldwide evangelical Christian organization and human service provider, The Salvation Army is dedicated to caring for people, transforming lives, and reforming society through the love of God as expressed in Jesus. We seek candidates who can identify with the mission and values of The Salvation Army.