Night Guest Service Agent

About the Company Minor Hotels is a leading international hotel owner, operator, and investor with a diverse portfolio of over 530 properties worldwide. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, allowing us to operate in over 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. In Australia and New Zealand, we take pride in being a leader in strata-titled accommodation management, with numerous hotels, resorts, and residential apartment buildings. About the Role Oaks Queenstown Shores Resort is currently seeking a full-time Night Guest Service Agent who is enthusiastic about delivering excellent customer service. This role involves working three 10-hour shifts per week. As the first point of contact for our guests, you will create a welcoming atmosphere that makes them feel at home from the moment they arrive. You will play a key role in guiding guests through their stay, ensuring smooth check-ins and check-outs, and providing insights into local attractions and dining options. Your exceptional customer service and positive demeanor will leave a lasting impression on our guests. Key Responsibilities Include - Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. - Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to deliver exceptional service. - Overseeing the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability. - Acting as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience. Requirements - Proven experience in delivering high-quality service in a hotel, hospitality, or customer-facing environment. - Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional communication. - A consistent track record of delivering an exceptional standard of service, with a proactive and positive approach to addressing guest needs and exceeding expectations. - Strong skills in fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. - A polished and professional presentation that reflects the values and standards of our organization. - A commitment to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Benefits Join our positive and vibrant team and enjoy a range of rewarding benefits, including: - A 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand. - A 20% discount for team members’ friends and family on accommodation across all Minor Hotel brands in Australia and New Zealand. - Additional paid leave, including birthday and study leave. - Potential educational financial support for development relevant to the company’s business needs. - Discounts on NIB Insurance. - Savings and cashback options from over 400 popular retailers in Australia and New Zealand. - Discounts on entertainment and experiences, including Opera Australia, Australia Zoo, and various adventure activities. - Discounts on furniture. - Wellbeing programs with Uprise (Employee Assistance Program). - Access to wellness programs at Elysia Wellness Retreat, including accommodation, food and beverage offers, wellness activities, spa treatments, and one-on-one wellness consultations. At Minor Hotels, our people drive the success of our business. We are committed to investing in your skills to support your growth and career progression. You will become part of a close-knit team dedicated to delivering exceptional guest experiences while fostering an outstanding workplace culture. Please note that we are currently accepting applications only from candidates with working rights in Australia or New Zealand.