Technical Customer Support and Sales Consultant

About the Company Harvey Norman has been a trusted name in New Zealand since 1997, establishing itself as a leading retailer with over 45 stores nationwide, alongside offsite warehouses, commercial offices, and our Auckland Support Office. Our diverse team comprises more than 2,000 individuals, each contributing their unique expertise to our dynamic workforce. As we continue to expand with new store openings each year, we are committed to fostering internal growth, with all our General Managers and retail Store Managers having been promoted from within. About the Role We are seeking a Technical Customer Support Specialist and Sales Consultant for our Computers department in Ashburton. This part-time position offers a unique opportunity to combine your IT expertise with excellent customer service skills. You will provide software and hardware support to our customers, ensuring they enjoy a positive experience. In this role, you will install software and hardware for customers both in our Techbay and in their homes. We will provide comprehensive training on our systems and machinery to ensure you feel fully supported when you join our team. Key responsibilities include: - Troubleshooting, diagnosing, and providing solutions for customers with desktop computers, laptops, tablets, smartphones, and other computer peripherals. - Promoting and driving sales for our Tech2Home services within the sales team, Techbay, and directly with customers. - Processing returns and faulty products correctly and arranging for repair, replacement, or credit as needed. - Coordinating with suppliers and repair agents to ensure timely repairs or replacements for customer products. - Performing cashiering and sales duties as required. About You We are looking for a technical expert who excels in customer service. The ideal candidate will possess the following attributes: - Strong technical understanding of computers and related products. - Excellent customer service skills. - Retail experience is desirable. - IT certifications or qualifications are preferred. - Flexibility to work weekends and public holidays is essential. About the Benefits At Harvey Norman, we recognize that our staff are the foundation of our brand's success. Over the past 25 years, our team has transformed us into one of New Zealand's leading retailers. Working with us provides access to exclusive staff benefits, including: - Discounts on gym memberships, eye care, dental care, and banking products. - Special staff discounts on our extensive product range. - Access to Employee Assistance Programme Services (Raise). - Recognition for long service milestones every five years. At Harvey Norman, this is more than just a job; it is a career. If you are dedicated, people-oriented, and enjoy tackling new challenges, particularly in the retail sector, we would love to hear from you. You will have the opportunity to showcase your entrepreneurial spirit and, when the time is right, explore roles that align with your skillset. If you are interested in this exciting opportunity, we encourage you to apply now.