Lounge Manager - Qantas International Lounge

About the Company We are New Zealand's leading provider of food and support services across various industries. Our sub-brands, including Eurest, Chartwells, Restaurant Associates, Medirest, ESS, and Rapport, specialize in transforming ordinary acts of service into extraordinary experiences for our clients. With innovative and talented teams throughout New Zealand, we strive to elevate experiences from good to great. Our strength lies in our shared values, vision, and commitment to respect, growth, and teamwork. We are dedicated to reflecting the diversity of our customers, suppliers, and colleagues while prioritizing sustainability in all our endeavors. About the Role We are seeking a dynamic Lounge Manager to lead the Qantas Lounge at Wellington International Airport. In this role, you will oversee all aspects of lounge operations, including team leadership, customer experience, compliance, and financial performance. Your goal will be to ensure that every guest enjoys a seamless, world-class experience. Your Responsibilities You will drive operational excellence by managing budgets, stock control, and cost efficiencies. Leading, coaching, and developing a passionate team will be essential to delivering outstanding hospitality. You will maintain the highest standards of food safety, health, and compliance, while building strong client relationships and exceeding customer expectations. Additionally, you will plan and execute catering for events and functions within the lounge. About You The ideal candidate will have proven leadership experience in high-end hospitality or catering environments, such as luxury hotels, restaurants, wineries, or upscale dining establishments. You should possess strong commercial acumen and the ability to manage budgets and key performance indicators. Exceptional communication and relationship-building skills are necessary, along with in-depth knowledge of health, safety, and food safety principles. We are looking for a proactive, hands-on leader who thrives in a fast-paced setting. Benefits We are committed to fair pay, ensuring all employees are compensated at least at the living wage and that salaries are competitive with market standards. Our comprehensive training and development programs include access to online learning, apprenticeships, and NZQA qualifications to support your career growth. We offer formal career paths to help you achieve your professional goals and recognize achievements through our Star Awards, Service Awards, and annual performance bonuses. Our commitment to health and safety ensures a safe and healthy work environment that prioritizes the well-being of both employees and customers. You will also enjoy exclusive corporate and retail discounts on health insurance, gym memberships, optometry services, and more. Depending on your site, additional perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools may be available. About the Application Process Successful candidates will need to pass pre-employment checks satisfactorily. Applicants must have New Zealand residency or a valid New Zealand work visa. Do not miss out on this unique opportunity. We encourage you to apply today. For any recruitment inquiries, please reach out to the Compass Group Recruitment team at recruitment@compass-group.co.nz. Join us in creating meaningful and lasting connections with every experience.